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Kinder Morgan, Inc. · 4 hours ago

Customer Service Representative

Blytheville, AR

Full-time

Onsite

New Grad, Entry Level

Kinder Morgan is a leading energy infrastructure company, and they are seeking a Customer Service Representative to provide support for their customers. This role involves order processing, scheduling, and maintaining customer records while ensuring effective communication with various stakeholders.

EnergyNatural ResourcesOil and Gas

Responsibilities

Interact with all customers which include maintaining all customer paperwork

Provide general and account information in regards to customer inquiries

Interact with customers and surveyors, regarding orders and product movements

Accurately update/maintain the Galahad system. Input and confirm inbound/outbound movements, identify variances (gains and losses), run reports, a lot of data entry - mainly numbers

Complete month-end-close to provide timely information to accounting for billing, and to customer for their month-end-close

Respond to requests for product throughput analysis from various departments and customers

Review daily customer truck rack activity data and distribute customer reports daily. Calculate daily customer inventories, responds to customer inquiries and requests

Generate bills-of-lading for truck activity

Operate scales weighing OTR trucks in and out utilizing AS400 system as well as Galahad system

Provide general office duties; such as typing, filing, faxing, mail sorting

Ensure that all reports, records, and documentation is kept orderly and current

Perform job in accordance with company policies and procedures

Other duties as assigned

Qualification

MS ExcelGalahad systemBasic math skillsVerbal communicationCustomer-orientedOrganizationTeamworkSelf-motivated

Required

Intermediate computer skill; with above average skills in MS Excel, Word, and Outlook

Basic math skills (addition, subtraction, multiplication, division, decimals, and fractions)

Interpersonal skills and strong verbal and written communications skills are required

Customer-oriented and able to work in a team environment

Good organization and ability to work in a fast paced environment

Must consistently demonstrate a courteous, professional attitude when handling customer inquiries, as well as interacting with co-workers

Ability to handle non-routine customer requests, problems and decision-making

Must be able to take directions from supervisors, keep required work schedules, focus attention on details, adhere to operational procedures and follow work rules

Must be self-motivated and capable of working with minimal supervision and/or direction

Successful completion of background screen and drug test upon job offer