This job has closed.

Genesys · 1 day ago

Senior Manager, Online Communities

United States

Full-time

Remote

Senior Level

$131K/yr - $230K/yr

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We are seeking a Senior Manager, Online Communities to join our Customer Success Digital Transformation team, where you will lead an established team of online community professionals and drive engagement and adoption within the Genesys Online Community.

Artificial Intelligence (AI)Cloud ComputingSaaSSoftware

Work & Life Balance

H1B Sponsor Likely

Responsibilities

Define and execute the strategy and long-term vision for the Genesys Online Community, aligned with Customer Success and business objectives

Lead, coach, and develop an established team of online community professionals

Stay current on industry trends, best practices, and emerging technologies to continuously evolve the community experience

Modernize programs, tooling, and operating models

Oversee community platforms, tools, and governance, ensuring scalability, performance, and operational excellence

Manage community programs and initiatives that drive member engagement, adoption, and advocacy

Grow and engage the community through member recruitment, lifecycle management, and participation strategies

Partner cross-functionally to drive internal awareness, contribution, and alignment across Genesys teams

Monitor community activity and behavior, identify trends and insights, and share actionable recommendations with stakeholders

Define and report on community health, engagement, and performance metrics

Develop and execute marketing and communication strategies to promote community membership and participation

Guide content and communication standards to ensure relevance, quality, and consistency across the community

Qualification

Online community managementCross-functional collaborationStrategic thinkingEnterprise platforms experienceData-driven mindsetAgile methodologiesLeadershipCommunication skillsOrganizational skillsAdaptability

Required

Demonstrated experience leading and scaling online communities using enterprise platforms such as Higher Logic, Jive, Lithium, or Salesforce Community Cloud

Proven ability to lead teams and work cross-functionally to align stakeholders and deliver shared outcomes

Ability to influence executives and clearly articulate the business impact of community initiatives

Strong strategic thinking and execution skills, with the ability to translate business objectives into community programs and initiatives

Exceptional written and verbal communication skills, with experience engaging with audiences at multiple levels of the organization

Deep understanding of digital community best practices, member engagement strategies, and user experience principles

Experience operating in agile, iterative environments and adapting strategies based on feedback and performance

Data-driven mindset, with the ability to define success metrics, analyze community health, and communicate impact and results

Highly organized and resourceful leader with a strong sense of ownership and accountability

Comfortable navigating ambiguity and driving initiatives forward in a fast-paced, evolving environment

Benefits

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Company

Genesys

Glassdoor4.1

Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.

Founded in 1990

Menlo Park, California, USA

5001-10000 employees

https://www.genesys.com

H1B Sponsorship

Genesys has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2021 (2)