The Fountain Group · 1 month ago
Lead/Principal Experience Designer
South San Francisco, CA
Full-time
Hybrid
Lead/Staff
$75/hr - $100/hr
10+ years expThe Fountain Group is a company focused on enhancing customer experiences through innovative design. They are seeking a Principal Experience Designer to drive strategy and delivery within the Customer Experience Suite, ensuring that UX/UI and CX design strategies enhance customer experiences and business impact.
ConsultingRecruitingStaffing Agency
Responsibilities
Shape digital-forward Experience Design vision and standards leveraging knowledge of industry/competitive trends and pulling through product suite strategic business priorities
Partner with Sr. Director and Director, Experience Design to help drive the Experience Design vision and product standards by aligning with senior enterprise business stakeholder priorities, technical team capabilities, and process opportunities – ensuring seamless integration and strategic focus
Develop innovation workstreams to drive experimentation within the product-oriented model and team for new product innovation and features
Define target users in collaboration with Analytics partners, deeply understand user research, prioritize key features and functionalities, and set clear performance objectives, balancing business requirements with an exceptional end-user experience
Accountable for key Experience Design initiatives in partnership with the Sr. Director, Experience Design, partnering on product strategic planning, digital-forward operational execution, delivery milestones, and business outcomes with measurable impact through adoption and sustained engagement
Evangelize the role of UX/UI and CX Design in achieving enterprise objectives, communicating their value proposition and roadmap(s) to senior leaders and organization-wide stakeholders
Partner with leadership to drive prioritization, manage stakeholders across the enterprise, and resolve conflicts to align and advance product roadmaps and enhancements
Collaborate with UX/UI Analysts in the Informatics team to align business outcomes with technical feasibility, ensuring the product delivers both business value and technical performance
Partner with other applicable Business Product Owners / Executive Director - Customer Experience Suite Lead to achieve and meet patient, professional, and internal customers needs by aligning roadmaps and initiatives
Qualification
Required
Bachelor's degree in business, technology, operations, science, marketing, or a related field
10+ years of experience, with 7 years in experience design, product design, UX design or related field
Ability to own and manage the full product lifecycle, including visioning, roadmap creation, execution, and impact measurement for specific products or features
Strong skills in stakeholder alignment for cross-functional collaboration
Strong mentorship and guidance abilities, with experience in coaching and mentoring talent (indirectly)
Excellent communication abilities to drive change, influence stakeholders, and evangelize the product vision
Experience working in an agile setting or bringing agile best-practice mentorship to the team
Experience collaborating with Legal, Compliance, and Privacy teams to ensure adherence to governance and regulatory standards, and help influencing and evolving standards where needed
Ability to innovate and foster experimentation to improve product capabilities
Proven ability to adapt and navigate ambiguous or evolving environments
Strong problem-solving and strategic thinking skills, with a focus on balancing short-term execution and long-term vision
Preferred
Advanced degree, or equivalent experience (e.g., MBA or related graduate-level qualification)
Experience in healthcare, pharmaceutical, or highly regulated industries
Proven success in managing complex projects requiring strategic planning and operational execution
Advanced knowledge of workflow tools, automation systems, and compliance frameworks
Experience building and managing a design system
Benefits
Health, vision, dental, life and disability insurance
Company
The Fountain Group
The Fountain Group is a staffing firm that specializes in rendering contingent workforce solutions to various industries.
501-1000 employees
H1B Sponsorship
The Fountain Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (34)
2023 (21)
2022 (42)
2021 (41)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Jahnavi Patel
Finance Business Partner
Recent News
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2025-05-17
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