Confidential · 5 days ago
General Manager
Virginia, United States
Full-time
Onsite
Lead/Staff, Director/Executive
$200K/yr - $220K/yr
5+ years expConfidential company is seeking a General Manager to lead operations across multiple service areas in Virginia, Washington DC, and Maryland. The GM will be responsible for P&L accountability, operational leadership, and ensuring high-quality care while driving performance and growth across the markets.
Marketing & Advertising
Responsibilities
Own and operate the full divisional P&L across multiple markets, including revenue performance, expense management, productivity, and margin
Ensure consistent execution of operational standards across all markets in alignment with organizational mission, vision, and values
Develop and execute market‑level business plans aligned with enterprise strategy, including growth targets, financial objectives, and disenrollment reduction
Drive performance across multiple markets, ensuring each meets census, utilization, retention, productivity, and operational maturity expectations
Review and manage divisional and market‑level KPIs, including:
Recruitment, retention, staffing stability
New client intake, authorization velocity, access to care
Scheduled vs. delivered hours & missed services
Clinician billable hours & productivity
Disenrollment, retention, utilization trends
Cost controls & operational efficiency
Make disciplined, data‑driven decisions to improve service delivery, scalability, and financial performance
Directly lead, coach, and hold Executive Directors accountable for operational, people, and market outcomes
Establish clear expectations, scorecard ownership, and operational execution for each Executive Director
Track and communicate KPIs and scorecard results to reinforce accountability and drive performance
Conduct regular 1:1s, performance reviews, coaching sessions, and leadership development planning
Ensure Executive Directors effectively manage performance, accountability processes, and corrective action within their markets
Execute market‑level growth strategies across the division, including:
New market launches and ramp optimization
Capacity expansion and access‑to‑care initiatives
Disenrollment mitigation and retention improvement
Market‑level operational improvements
Partner with the Division President and functional leaders to translate strategic direction into consistent execution across each market
Maintain awareness of market dynamics and competitive landscape to ensure markets deliver a differentiated, family‑centered experience
Partner closely with Clinical Directors to ensure clinical quality, ethical care, and compliance with all regulatory and payer requirements
Monitor clinical quality metrics, outcomes, and program effectiveness in collaboration with clinical leadership
Support clinical teams with operational solutions that improve scheduling, utilization, and family experience without compromising care standards
Drive leadership development across the division in collaboration with Training & Professional Development
Mentor Executive Directors for increased responsibility and succession readiness
Ensure strong hiring, onboarding, engagement, and retention practices across all markets
Train, coach, and develop market and enterprise leaders, building a strong leadership bench and ensuring continuous performance management
Conduct or support evaluations, disciplinary actions, and staffing plans in collaboration with market leaders
Foster a culture of accountability, ownership, collaboration, and continuous improvement
Serve as an escalation point for complex client, caregiver, and employee issues
Guide Executive Directors and Clinical Directors on effective resolution strategies
Ensure concerns are resolved timely, professionally, and in alignment with organizational values
Champion a high‑touch, family‑centered experience across all markets
Ensure all markets meet and maintain regulatory, licensing, accreditation, and payer requirements
Conduct regular site visits to evaluate safety, cleanliness, documentation accuracy, and operational integrity
Ensure operational, clinical, and billing documentation is accurate, timely, and compliant
Work closely with Clinical, Admissions, Marketing, HR, IT, Training, Billing, and Finance to ensure markets are fully supported and aligned
Participate in divisional and enterprise‑level meetings, workgroups, and best‑practice initiatives
Communicate clearly and consistently around priorities, performance expectations, and operational outcomes
Qualification
Required
Bachelor's degree required
5–7+ years of operations or multi‑site leadership experience
Demonstrated operational and financial success in previous roles
Proven experience supervising managers or leading teams across multiple locations
Budget‑management and P&L experience
Ability to travel within the state (up to 50–60%)
Must maintain clean background/drug screenings and driving record
Proficiency with Microsoft Office Suite or similar software
Strong communication and relationship‑building skills
Leadership ability to motivate, coach, and develop diverse teams
Excellent organization, time management, and attention to detail
Strong judgment, decision‑making, and problem‑solving skills
Self‑motivated with an entrepreneurial, solutions‑focused mindset
Preferred
Master's degree or MBA preferred
Healthcare operations experience strongly preferred
Company
Confidential
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Silicon Valley, California US, US
51-200 employeesFunding
Current Stage
Growth StageLeadership Team
Roshan Syed
Global Talent Partner
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