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The Just One Project · 2 weeks ago

Senior Nutrition Wellness Program Coordinator

1401 N Decatur Blvd ste 34, Las Vegas, NV, USA

Full-time

Onsite

Mid, Senior Level

$0/hr - $20/hr

2+ years exp

The Just One Project is dedicated to increasing access to food and resources for a healthier community. They are seeking a Senior Nutrition Wellness Program Coordinator to ensure the efficient delivery of nutritious meals and support services to homebound individuals, acting as a key liaison between clients, volunteers, and service providers.

Non-profit Organization Management

No H1B

Responsibilities

Handle daily front desk tasks, including phone inquiries, voicemail management, assisting with client check-in (drive-thru and walk-ins )

Assist with clerical duties and provide general administrative support

Assist in maintaining accurate records

Schedule, and reschedule appointments efficiently

Ensure precise client demographic data entry and regularly update profiles in Salesforce

Respond to referrals from outside platforms

Reach out to clients based on referrals to assess eligibility, gather intake information, and explain program services

Collaborate with social workers or case managers to support clients' broader needs beyond meals

Monitor client wellness and service satisfaction, reporting any significant changes in client condition or needs

Assist with route coordination and adjustments when the Meals on Wheels Manager is unavailable

Respond to client inquiries and concerns, ensuring high-quality customer service and addressing issues promptly

Track meal counts, delivery stats, and client changes for reporting to funders or management

Assist in developing and implementing contingency plans to ensure uninterrupted client support during emergencies such as severe weather, holidays, or unexpected service disruptions

Qualification

SalesforceClient servicesData entryGoogle WorkspaceAdministrative proficiencyTechnology skillsCommunicationCollaboration & teamworkProblem solvingAttention to detailConfidentialityAdaptability

Required

High school diploma or equivalent

2+ years of administrative, client services, preferably in a social services or community-based organization

Demonstrate values consistent with the stated mission and culture of The Just One Project

Mission Alignment: Committed to The Just One Project's mission, values, and client-centered approach

Client-Focused Service: Ability to build rapport with diverse clients and address needs with compassion, sensitivity, and professionalism

Administrative Proficiency: Highly organized with strong skills in appointment scheduling, data entry, and records management

Communication: Excellent verbal and written communication skills with the ability to interact effectively with clients, volunteers, and internal teams

Collaboration & Teamwork: Works cooperatively across departments and with external partners to coordinate services

Problem Solving: Resourceful and proactive in identifying solutions to client issues and service delivery challenges

Attention to Detail: Ensures accuracy in client records, referrals, schedules, and reporting

Confidentiality: Maintains privacy and confidentiality in handling sensitive client information

Adaptability: Flexible and responsive to changing priorities, emergency situations, and client needs

Technology Skills: Comfortable using database systems, spreadsheets, and general office software to support efficient operations

Must attend six mandatory 'Pop Up & Give' events per year

Must possess a valid, unrestricted driver's license and reliable transportation

Must be legally authorized to work in the United States

Preferred

1+ year of Non- Profit Experience

Experience working with vulnerable or underserved populations is strongly preferred

Proficiency with computer systems and office software, including Salesforce, Google Workspace, and other client management databases preferred

Prior experience handling referrals, maintaining confidential records, and providing high-level customer service in a fast-paced environment is desirable