Mount-It! ยท 9 hours ago
Customer Service Representative
Poway, CA
Full-time
Onsite
Entry, Mid Level
$20/hr - $25/hr
2+ years expMount-It! is an industry leader in TV mounts, monitor mounts, and office furniture, and they are seeking a Customer Service Representative to join their growing team. The role involves handling customer inquiries, resolving concerns, and creating positive customer experiences through effective communication and problem-solving skills.
Consumer ElectronicsE-CommerceFurnitureHardwareRetailWholesale
Responsibilities
Follow through with service calls and inquiries from customers, ensuring that questions and problems are satisfied on a timely basis
Create positive customer experiences by assessing the needs and concerns of customers
Resolve customer concerns and process customer requests in an effective and efficient manner
Answer customer questions regarding product offerings, billing, equipment, features, shipment information
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Offer solutions to issues that are often non-standard/non-routine and require some clarification
Qualification
Required
2-4 years of Customer Service experience in a related field
Proficient in navigating Microsoft Windows, Excel, Internet, and other computer software programs
Courteous with strong customer service orientation
Dependable with proficient attention to detail
Good listening and responding skills
Must be flexible with the ability to adapt to changes quickly and think conceptually
Ability to read and comprehend a basic product manual
Possess insight into self and others
Solid problem-solving skills. Able to identify the customer's issue and offers the best solution
You must pass a background check and drug screen
High school or equivalent (Required)
Customer Service: 2 years (Required)
Preferred
Customer Service experience in a related field (Consumer Products preferred)
Technical knowledge, with a strong preference for experience in IT, automotive and mechanical equipment manufacturing and repair functions
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Mount-It!
Mount-It!, a leading supplier of advanced, affordable mounting and workspace solutions, was established in 2006 in San Diego, CA.
51-200 employees
H1B Sponsorship
Mount-It! has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
O
Ozgur Gorur
Chief Executive Officer
Recent News
Google Patent
2025-02-17
Company data provided by crunchbase