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Royal Cyber Inc. · 21 hours ago

Information Technology Service Delivery Manager

Naperville, IL

Full-time

Onsite

Mid, Senior Level

Royal Cyber Inc. is a global IT consulting and digital transformation partner, headquartered in Naperville, IL. They are seeking an Information Technology Service Delivery Manager to lead end-to-end operations across a complex hybrid infrastructure, managing incident triaging and control.

AnalyticsDevOpsInformation TechnologyInternetSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Lead end-to-end operations across a complex hybrid infrastructure comprising of network devices, Access points, physical sites integrated with Azure cloud networks, on-prem, and Cloud Servers

Manage the operation, shift, overlap, lead incident triaging and control

Qualification

Cisco CLIRoutingSwitchingAzure networkingNetwork monitoring toolsITIL processesDocumentation skillsCommunication skillsCollaboration skills

Required

Proficient with Cisco CLI, Meraki Dashboard, FortiGate GUI/CLI, Aruba SD-WAN Orchestrator, and Zscaler console

Strong understanding of routing and switching protocols (EIGRP, OSPF, BGP, STP, VLANs, VRFs)

Hands-on with VPNs, firewalls, NAT, ACLs, and QoS policies

Familiar with network monitoring tools (SolarWinds, PRTG, LogicMonitor, etc.) and ITSM tools (ServiceNow, Remedy)

Working knowledge of Azure virtual networking (VNets, ExpressRoute, VPN Gateway)

Understanding of ITIL processes, particularly Incident, Problem, and Change Management

Proficiency in routing and switching, TCP/IP, and firewall configuration across hybrid data center–cloud environments

Working knowledge of Azure networking (VNets, VPN Gateway, ExpressRoute, NSGs, routing)

Understanding of VMware virtual networking (vSwitches, port groups, VLAN tagging, distributed switches)

Familiarity with storage network protocols (iSCSI, NFS, SMB) and troubleshooting connectivity to Dell PowerStore / Isilon

Experience with network performance monitoring tools (SolarWinds, PRTG, or Azure Network Watcher)

Strong understanding of backup and replication traffic flows between Commvault, Zerto, and storage systems

Exposure to ITIL service management processes (Incident, Problem, Change)

Good documentation, communication, and cross-team collaboration skills

Company

Royal Cyber Inc.

Glassdoor4.1

Royal Cyber is a trusted global IT consulting & digital transformation partner, empowering enterprises for over two decades to evolve with agility, security, and innovation.

Founded in 2002

Naperville, Illinois, USA

1001-5000 employees

http://www.royalcyber.com/

H1B Sponsorship

Royal Cyber Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (39)

2024 (35)

2023 (32)

2022 (35)

2021 (21)

2020 (34)