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Roche Bros. Supermarkets · 9 hours ago

Customer Service- Cash Office Manager

US-MA-Needham

Full-time

Onsite

Mid Level

$21.70/hr - $28.20/hr

Roche Bros. Supermarkets is a leading grocery retailer, and they are seeking a Cash Office Manager to oversee daily Cash Office operations. This role is responsible for ensuring customer satisfaction, providing training for customer service associates, and maintaining compliance with company policies and cash handling procedures.

CateringFood and BeverageRecipes

No H1B

Responsibilities

Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. Resolve customer complaints to the full satisfaction of the customer

Provide an open door atmosphere conducive to high associate morale and excellent customer service. Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO)

Commit to the “Golden Rule” and work with associates to build a strong customer service team

Provide support and direction to all customer service associates to ensure a well-disciplined, smooth operating cash office

Guarantee accurate and efficient handling of sales and service functions at the courtesy booth including but not limited to cash handling, customer complaints, inquiries and requests, refunds, answering phones, sales of gift cards, cigarettes, and stamps

Control and maintain all cash handling procedures, including all media, to prevent losses such as bank deposits (preparing and verifying), change orders (order and verify), pick-ups and loans at the registers, balancing (register and office), and returned checks (redeposit, follow-up on collection)

Ensure all new customer service associates successfully complete onboarding/e-learnings and receive proper training of department goals and expectations

Promote high associate morale by treating all associates in a fair and consistent manner

Plan work schedules to ensure proper service standards while consistently achieving budgeted payroll and adhering to all wage and hour policies and regulations

Oversee and ensure prompt, efficient and accurate service of customers

Ensure compliance with company policies and procedures, and all federal, state and local laws applicable to our industry

Work actively with the Customer Service Manager and store management team to minimize expenses and control shrink (such as cash handling, pick-ups and loans, cashier over/short, security, shoplifting, sweet-hearting, product handling, and returns)

Maintain accurate records and follow guidelines for submitting documents to the accounting department

Communicate needs, problems and provide support to the store management team. Cooperate with store manager and department specialists to optimize the performance of the department. Communicate any price discrepancies to the appropriate department manager

Work with customer service associates to coach, recognize great performance and identify areas of improvement

Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved

Complete understanding of the Point-Of-Sale with the ability to troubleshoot technical issues

Other duties as assigned by management

Assist in customer service on the front end as needed

Ensure department completion of annual compliance trainings

ServSafe Certified if necessary by store location

Qualification

Cash office operationsCustomer service excellenceComputer proficiencyDetail orientedTeam managementServSafe CertifiedCommunication

Required

Must be passionate about people and committed to customer service excellence!

Possess successful experience in cash office operations or relevant management experience

Display initiative, work with limited supervision, make decisions, provide direction and use sound judgment to act upon opportunities to solve problems

Demonstrate ability to work with people of various backgrounds, personality traits and levels of authority to accomplish company goals

Must be detail oriented, organized, confident, and demonstrate excellent communication skills

Must meet federal, state, and local age regulations in regards to the sale of alcohol and tobacco

Must be able to read, write, speak, and understand English

Ability to use computer programs and applications pertinent to cash office operations

Ability to work a schedule based on the business needs of the store location

Must be authorized to work within the U.S