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Acima · 2 days ago

Acima Sales Manager

Fairfield, CA

Full-time

Onsite

Mid Level

$17.65/hr - $21.28/hr

Acima is a leader in the Lease-To-Own space, providing accessible solutions to enhance the quality of life for individuals and families. The Sales Manager plays a crucial role in managing retail partner operations, maximizing store revenue, and developing coworkers to meet sales goals.

CreditFinanceLeasing

Responsibilities

Manage and direct the work of all store coworkers on a day-to-day basis

Motivate, evaluate, coach, and counsel Acima store coworkers including holding coworkers accountable for performing duties and following company policies by issuing discipline up to and including termination

Nurture, identify, and recommend coworkers for promotion to Sales Manager and Assistant Sales Manager positions

Establish partnerships with store personnel to generate referrals and educate them on the rental and lease process

Train, supervise, and assess coworkers’ dedication to exceptional customer service

Utilize discretion and judgment in day-to-day management duties with respect to store personnel, sales, and customers

Enhance coworkers’ sales and account management skills through ongoing training and coaching

Promptly address and resolve coworker and customer issues and complaints to maintain consistent customer satisfaction and friendly service

Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues

Recruit, interview, and hire coworkers for the store

Establish and track daily and weekly sales objectives

Supervise and guide coworkers in sales activities

Facilitate the conversion of rental and lease agreements with customers and potential customers and oversee sales outcomes to ensure revenue growth

Address challenging accounts requiring managerial intervention

Authorize customer commitments

Supervise coworkers in day-to-day completion of job duties

Effectively communicate and promote the accessibility, flexibility, and convenience of Acima's leasing services to potential customers

Educate customers on lease terms and delivery protocols, review overdue accounts, and engage with customers to encourage timely payments

Oversee sales and account operations

Guide customer interactions on leasing options ensuring clarity on payment terms and top-notch service

Qualification

Retail sales managementMicrosoft Office SuiteLeadership skillsInventory managementCustomer serviceMulti-taskingInterpersonal skillsTime-management skillsCommunication skillsOrganizational skillsFlexible schedule