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Leidos · 21 hours ago

Hardware and Video System Administrator - TS/SCI with Poly

Cape Canaveral, FL

Full-time

Onsite

Mid Level

$87K/yr - $157K/yr

4+ years exp

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. They are seeking a Hardware and Video System Administrator to support client requirements in a dynamic setting, ensuring the availability of mission-critical launch communications systems and managing configuration and change control processes.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Ensures the availability of mission critical launch communications systems through proactive hardware maintenance

Performs incident and problem management to resolve or escalate issues in order to restore service

Performs request fulfillment activities including account management and configuration changes

Coordinates with other maintenance, operations and engineering contracts as required

Documents all work performed via ticketing system

Creates, updates or enhances maintenance and operations documentation

Performs daily system checks for alerts or degradation of service or system

Provides call-in support as required

Responsible for configuration management of launch communications systems in support of launch projects

Identifies configuration items, implements change control, and conducts configuration audits

Creates and manages configuration and engineering documentation to ensure accuracy and completeness such as facility maps, site floor plans, rack elevations, patch panel, equipment shelf layouts, and system overviews

Regulates the change process so that only approved and validated changes are incorporated into a launch system and launch related IT hardware assets

Ensures that all changes to the baselines go through appropriate change boards

Uses or recommends automated CM tools to implement CM policies and procedures

Ensures CM functions are adhered to: version control of configuration items such as documents, as well as the configuration management of hardware and software configuration management items

Recommends change management and configuration management solutions that effectively meet customer needs

Qualification

Configuration managementChange managementLaunch operations experienceITIL Foundations certificationServiceNowMicrosoft Office proficiencyAnalytical skillsVerbal communicationWritten communicationTeam collaboration

Required

US Citizen with an active TS/SCI with Polygraph

A bachelor's degree and 4+ years of prior relevant experience or a master's degree with 2+ years of prior relevant experience. Additional experience may be considered in lieu of a degree

Launch or mission operations experience

Experience supporting configuration management, change management and service transition

Excellent verbal and written communication skills

Proven ability to work collaboratively and constructively as part of a team

Must be willing to perform call-in support as required