Catalyze · 18 hours ago
IT Support Technician
Purchase, New York
Full-time
Hybrid
Mid Level
$55K/yr - $65K/yr
3+ years expCatalyze is seeking a full-time IT Support Specialist to join their Information Technology team. The role involves serving as the first point of contact for IT-related issues, ensuring efficient day-to-day operations by resolving hardware, software, and network-related issues, and supporting endpoint deployments.
AnalyticsRenewable Energy
Responsibilities
Provide timely resolution of Level 1 and Level 2 incidents related to hardware, software, network connectivity, user access, and security configuration
Triage incidents, document troubleshooting steps, and escalate complex issues to senior staff when needed
First level diagnostics of network related including: Wi-Fi authentication failures, captive portal issues, DNS/DHCP symptoms, basic router and switch troubleshooting, and VPN client logs
Manage user and permission administration across Azure AD and Microsoft 365, including user lifecycle (create/disable accounts, group memberships, DLs, mailbox setup), troubleshooting signing and Conditional Access issues
Manage unified communications and AV systems including Teams Phone and ensure conference room/Teams Rooms readiness by maintaining peripherals HDMI/BYOD functionality, firmware updates, and room booking integrations
Enforce device security baselines, OS/third party patching, and endpoint protection/EDR health
Generate weekly operational reports (ticket volumes, SLA attainment, top categories, mean time to resolution, endpoint compliance %)
Create and maintain internal IT documentation, knowledge-based articles, SOPs, and troubleshooting guides
Join rotating on call for priority incidents outside business hours; provide remote support to traveling/off site users with clear comms and workarounds
Qualification
Required
Bachelors in IT/CS (or related) and 3–5 years in enterprise IT support
Hands‑on proficiency with Windows 10/11 and macOS administration; strong M365 user support
Practical experience with Intune/Endpoint Manager (device compliance, configuration profiles, app deployment) and Autopilot provisioning
Working knowledge of Azure AD / AD DS, MFA, Conditional Access, and M365 licensing
Network fundamentals: TCP/IP, DNS, DHCP, client VPNs; ability to diagnose endpoint connectivity
Scripting exposure (PowerShell) for bulk/admin tasks; comfort with log analysis (Event Viewer, Console)
Clear, empathetic communication; customer service mindset; ability to manage multiple priorities
Preferred
Certifications (any of): CompTIA A+ / Network+ / Security+, Microsoft MD‑102, MS‑900, AZ‑104 (helpful)
Experience with endpoint EDR/XDR (e.g., Defender for Endpoint) and compliance reporting
Familiarity with Teams Phone administration/user support and conference room/Teams Rooms setups (IVR, call queues, device policies)
Experience contributing to policy aligned onboarding/offboarding workflows, security and license audits, documentation management, and 2FA usage
Company
Catalyze
Catalyze is a renewable energy data analytics, development, and asset management platform.
51-200 employees
H1B Sponsorship
Catalyze has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2023 (2)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$789.6MKey Investors
Deutsche BankRBC Capital MarketsATLAS SP Partners
2025-09-04Debt Financing· $200M
2025-04-16Private Equity· $85M
2025-03-14Debt Financing· $400M
Leadership Team
Jared Haines
Chief Executive Officer
Steve Luker
Chief Executive Officer
Recent News
2025-09-12
Venture Capital Firms
2025-09-12
Company data provided by crunchbase