Acima · 6 days ago
Field Customer Support Specialist (Collections)
Draper, UT
Full-time
Onsite
New Grad, Entry Level
$19/hr - $20/hrAcima is a leader in the Lease-To-Own space, providing accessible solutions to enhance the quality of life for individuals and families. The Field Customer Support Specialist is responsible for managing customer accounts and resolving past due accounts through home field visits and product returns, ensuring compliance with company standards.
CreditFinanceLeasing
Responsibilities
Coordinate with collections team to assist in resolving past due accounts
Maintain accurate records of past due account activity
Maintain accurate records of all field activity
Complete customer field visits in a timely manner as assigned
Complete customer product returns as scheduled
Keep assigned vehicle(s) clean and maintained
Follow all safety and product handling procedures
Handle sensitive payment information securely
Qualification
Required
Must be at least 18 years of age
High school diploma or GED
Valid state driver's license and good driving record
Excellent communication and customer service skills
Ability to talk on the phone when needed
Ability to lift and move heavy items
Capable of using basic technology
Proficiency in Microsoft Office Suite and other relevant software applications
Ability to work independently and with others
Organized, with time-management skills
Preferred
Past collections or door to door sales experience or familiarity with the leasing industry
Benefits
Full Benefits (Health, Dental, Vision), Life Insurance, LTD, STD, FSA, 401k, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Legal Insurance, Accident Insurance, Limited Purpose Plan, Identity Theft Protection Plan, Hospital Indemnity, Critical Illness
PTO
401k Match
Discounts from Acima partners
FSA/HAS
Company
Acima
Acima develops credit financing platform.
Founded in 2013
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$125MKey Investors
Comvest Credit Partners
2020-12-20Acquired
2018-05-02Debt Financing· $125M
2015-10-01Series Unknown
Leadership Team
Jared Dinerstein
Vice President of AI Innovation
Reed Farnsworth
VP of Operations
Recent News
The Motley Fool
2026-01-06
MarketScreener
2025-10-31
Company data provided by crunchbase