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Churchill Downs Racetrack · 2 days ago

Event Coordinator

Louisville, KY

Full-time

Onsite

New Grad, Entry Level

Churchill Downs Racetrack, the world’s most legendary racetrack, is seeking an Event Coordinator. The role involves planning, organizing, and executing various promotional events and servicing internal and external customers, ensuring successful communication and coordination of group sales events.

EventsRecreationSports

Growth Opportunities

Responsibilities

Effectively communicating details of each event to all necessary departments to ensure success

Creating custom Banquet Event Orders (BEO) and room diagrams for events and pulling daily racing reports

Evaluating guest issues related to pricing, overcrowding, dress code violations, ticket discrepancies, table arrangements, seat locations, etc

Assisting and facilitating all events booked by Group Sales, Marketing, Premium Ticketing, and Community Relations

Contacting the sales team and customers in advance to confirm all details related to the event and assist the team in facilitating plans and fully responding to day of requests

Promoting and providing exceptional customer service within each Group Sales venue

Addressing and resolving all guest complaints in a mutually beneficial manner

Ensuring courteous, professional, sincere, and responsive communications with all customers – addressing each one by name

Completing clerical and administrative tasks as necessary

Performing light physical work required to set up events. Extensive walking is typically required

Coordinating paddock tours and trophy presentations for select races, oftentimes working in specialized areas with children and seniors

Educating patrons on the basics of wagering, on track promotions, key areas of the facility, local sites of interest, assisting with tickets, instructions, and helping customers with special needs

Perform other related duties as assigned

Qualification

Customer serviceEvent planningVerbalMicrosoft OfficeDetail orientedWritten skillsAudio visual setupNegotiating contractsMulti-taskingDynamic personalityPositive attitude

Required

Excellent customer service skills

Very detail oriented

Dynamic personality and ability to positively address challenging situations

Positive attitude and energy

Previous experience working in an entertainment, sports, or a similar environment

Exceptional verbal and written skills

Ability to create and communicate ideas / vision for various events

Ability to multi-task and develop strong professional relationships in all aspects of the position

General knowledge negotiating contracts, procuring vendors/subcontractors, conceptualizing and implementing small and large scale events, food and beverage processes, and driving the overall customer experience

Proficiency in Microsoft Word, Excel, PowerPoint and other office related software

Prior experience with audio visual equipment setup and operation is a plus

High School Diploma required

People oriented, able to multi-task, be organized, motivated and detail focused

Prior interaction with the public and/or working knowledge of the horse racing industry preferred

The employee will be required to sit for extended periods of time

While performing the duties of this job, the employee may also be required to stand: walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear

The employee may be asked to occasionally lift up to 20 lbs

The employee may be required to work nights, weekends, and holidays

The noise level in the work environment is moderate