Ringling College of Art and Design · 13 hours ago
Enterprise Support Specialist - Systems Engineer
Sarasota, FL
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expRingling College of Art and Design is seeking a Systems Engineer to develop, implement, and manage technology solutions that support the campus environment. The role involves integrating cloud-based services, managing identity and access controls, and optimizing servers while collaborating with stakeholders to ensure the seamless operation of critical systems.
ArtEducationPerforming Arts
Responsibilities
Collaborate with Institutional Technology teams to develop strategies, implement policies, and conduct needs assessments to support the technological infrastructure of campus services
Plan and oversee the design, deployment, and management of systems focused on identity management, device management, and cloud services integration
Assist in the administration, optimization, and integration of the Okta identity management platform
Develop and enforce security policies, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA), ensuring secure access to campus resources
Lead Management and support of JAMF and Munki for efficient software distribution, patch management, and device compliance
Secondary support and management of Microsoft Configuration Manager (SCCM)
Oversee the lifecycle management of academic and administrative devices, ensuring they meet institutional standards and requirements
Direct the design, integration, and management of cloud hosted server resources, ensuring alignment with institutional needs and enhancing collaboration across campus platforms
Evaluate, recommend, and implement cloud-based solutions to support campus infrastructure and services
Design, implement, and maintain physical and virtual servers both on premise and in the cloud
Collaborate in the design, implementation, and management of the campus network
Provide technical leadership in cross-functional teams, ensuring that campus infrastructure projects align with institutional goals
Engage with faculty, staff, and students to understand their needs and translate them into effective technical solutions
Identify opportunities to improve institutional effectiveness and efficiency through the automation of user support processes and services
Lead efforts to enhance the quality of service delivery, including problem-solving, service request management, and escalation processes
Establish and maintain security protocols for application-layer security in consultation with the Institutional Technology security team
Ensure compliance with relevant regulations and best practices related to campus IT infrastructure
Serve as a member of the security team responsible for protecting all campus computing resources
Manage technology contracts and maintain relationships with vendors, ensuring the delivery of high-quality services and products
Oversee the evaluation and procurement of new technologies and services to support campus initiatives
Stay current with emerging technologies and trends in academic IT infrastructure, including desktop computing, VDI, cloud services, and identity management
Participate in professional development opportunities to enhance technical skills and knowledge
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field
Eight years of relevant work experience, with at least five years in a system engineer or equivalent role
In depth knowledge of networking protocols
In depth knowledge of server virtualization and cloud hosting architecture
In depth understanding of identity management systems, particularly Okta, Azure, and Active Directory
Expertise in Microsoft Configuration Manager (SCCM) and its application in an academic environment
Expertise in JAMF and Munki and its application in an academic environment
Demonstrated ability to lead complex IT projects and cross-functional teams
Excellent communication skills, with the ability to interact effectively with faculty, staff, and students
Strong problem-solving abilities and a proactive approach to process improvement
Ability to manage time effectively and balance multiple priorities in a dynamic environment
Preferred
A master's degree is preferred
Relevant certifications (e.g., Okta Certified Professional, Palo Alto Certified Network Security Engineer, Cisco Certified Network Associate) are highly desirable
Company
Ringling College of Art and Design
Ringling College of Art and Design is a private four-year accredited college located in Sarasota, Florida
201-500 employees
H1B Sponsorship
Ringling College of Art and Design has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Ashley Burt
Vice President and Chief Digital Information Officer
Recent News
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