WeWork · 14 hours ago
Senior Manager, Member Solutions
New York, NY United States of America
Full-time
Onsite
Senior Level
$135K/yr - $170K/yr
5+ years expWeWork is a company that provides flexible workspace solutions to businesses worldwide. They are looking for a Senior Manager of Member Solutions to lead a team responsible for technology infrastructure designs and ensure the delivery of exceptional customer experiences while driving revenue creation through technology services.
Commercial Real EstateCoworkingFinancial ServicesProperty DevelopmentPropTechReal Estate
Responsibilities
Manage the team of Member Solutions team responsible for WeWork’s technology infrastructure designs and client’s custom requirements
Manage the delivery of best in class customer experience and creative solutions designed to meet the technology requirements of our end customers
Drive revenue creation for WeWork through the sale and design of technology services in partnership with internal stakeholders and WeWork members
Collaborate with leadership across Sales to manage the intake process of members in their pipeline and provide a central point of contact for technical knowledge
Work cross functionally to drive larger scale technology design projects with internal stakeholders within Technology, Development, Operations, Security and Real Estate
Own performance management & analytics and drive team process improvement
Ensure team processes and documentations are maintained and seek opportunities to improve them
Own relationship with IT/AV/Security design consultants
Investigate new partnerships and ensure no risks to the business with gaps in coverage or diversity of competition
Define metrics for reporting purposes and analyze trends to identify market opportunities in collaboration with international Member Solutions teams
In conjunction with International Member Solutions team define and report on team goals that are aligned with the department and company objectives
Ensure the Member Solutions team provides seamless handover of requirements to Infrastructure Engineering delivery and Network teams
Collaborate with Infrastructure Engineering to align on infrastructure standards and design best practices for custom solutions
Support Sales and Real Estate teams in pre-sales client calls and tours with regards to Telecom IT, AV, and Security products and services
Develop best practices for the Member Solutions team while continually looking to improve and refine processes
Provide training and resources for Members Solutions team to be subject matter experts on WeWork technology product offerings
Create internal facing documentation outlining standard technology offerings with regards to Telecom IT, AV, and Security
Support and mentor employees in achieving career goals and create training paths
Recruitment and interviewing of potential new team members
Ensure WeWork Technology standards are followed
Review tenders and price comparison for large scale projects
Technology related construction management & escalation including reports and failures
Works with global team to roll out new processes & standards
Champions Building Technology Standards and identifies and suggests improvements for future iterations
Ensures smooth handover of documentation & runbooks to Technology Operations and Security teams
Qualification
Required
Bachelor's degree or higher in Engineering or Information Technology
5+ years experience managing client facing consulting teams
Technical subject matter expert in at least two of: Cabling, Active IT/Network, Audio-Visual, Security
Experience in having direct responsibility for producing coordinated Low Voltage and / or Telecommunications construction documents
Broad knowledge of low voltage infrastructure, structured cabling and coordination strategy with focus on telecommunications and / or audio visual design
Have extensive experience of program management and construction project delivery
Proficiency in producing and interpreting floor plans and technical drawings and specifications
Understanding of the design and construction of IT Closets, MDF and Electrical Equipment Rooms
Understanding of network architecture and information security compliance
Habitually thinking outside the box and exploring new ways to execute projects
Gets happy and excited that no two days are the same & loves working with numerous people day to day
Benefits
20 days of PTO
Approximately 13 paid holidays
80 hours of paid sick time per full calendar year
16 weeks paid parental leave
Competitive healthcare benefits
401k plan
Life and AD&D insurance
Company
WeWork
WeWork is a platform for creators that transforms buildings into dynamic environments for creativity, focus, and collaboration.
5001-10000 employees
H1B Sponsorship
WeWork has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (18)
2023 (42)
2022 (21)
2021 (16)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
$22.2BKey Investors
SoftBank Vision FundBrookfield Asset ManagementCushman & Wakefield
2024-04-29Post Ipo Equity· $450M
2023-01-03Post Ipo Debt· $250M
2022-05-12Post Ipo Debt· $350M
Leadership Team
John Santora
Chief Executive Officer
Claudio Hidalgo
Regional President LATAM
Recent News
2026-01-13
The Real Deal
2025-12-16
2025-12-02
Company data provided by crunchbase