Herbology Cannabis Co. · 2 days ago
Assistant Manager
Adrian, MI
Full-time
Onsite
Mid Level
$23/hr - $26/hrHerbology Cannabis Co is a cannabis retailer focused on providing a high-quality product and service while creating an inclusive workplace. The Assistant Manager will oversee store performance, drive sales, and ensure a best-in-class customer experience while training and developing store employees.
Retail
Responsibilities
Overseeing and driving all aspects of store performance, ensuring efficient and sound operations, maximum profit and a best in class store experience
Ensure Key Performance Indicators (KPI) are being tracked and achieved on a weekly, monthly and yearly basis
Collaborate and lead management team in planning and implementing strategies to attract and retain repeat customers
Ensure best in class customer experience exists by staying connected to customer needs, anticipating changes, and preparing teams to meet consumer challenges
Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority
Ensure successful employee training of POS systems, METRC, and other inventory control systems
Maintain visual standards, including merchandise presentation, signage, lighting and general maintenance
Monitor and maintain inventory levels and communicate discrepancies to upper Management
Work closely with the team to promote Customer Loyalty Programs
Run internal store meetings, provide feedback for employee development, sales opportunities, and organizational improvements
Develop store’s schedule to ensure proper sales floor coverage during peak selling hours
Handle and mitigate customer complaints in a professional manner to ensure their overall satisfaction
Educate and coach store employees on product knowledge, shrink protocol, and safety protocol
Interact and build relationships with external vendors; plan and execute in store events
Ensure implementation and adherence to all local and state laws and inspection requirements
Qualification
Required
Cannabis retail management experience preferred, or equivalent
Comprehensive knowledge of retail operations, merchandising, and sales
Proficient in Microsoft Office applications, POS systems including Leaflogix; experience with METRC preferred
Proven ability to motivate and influence others through personal actions and examples
Ability to drive proven improvements across all areas managed
Demonstrate strong oral and written communication skills; ability to correspond in a professional, businesslike manner
Proven ability to establish strong credibility and build relationships and operate in an environment of ambiguity
Ability to build and lead a best in class retail team
Strong results-orientation and commitment to quality, performance and deliverables
Ability and willingness to work flexible hours including evenings, weekends and holidays
Must be at least 21 years of age and be able to pass a background check
Ability to network and connect with relevant local organizations to increase traffic, sales, and brand awareness
Benefits
Health insurance
Employee discount
Performance and sales incentives
Paid time off
Company
Herbology Cannabis Co.
Herbology Cannabis Co. is a cannabis dispensary chain with locations throughout Michigan.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase