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Sunrise Systems, Inc. · 1 day ago

System Support - Specialist 1

United States

Full-time

Remote

Entry Level

$33/hr - $35/hr

2+ years exp

Sunrise Systems, Inc. is working with a leading Medical Device Manufacturing Company to find a System Support - Specialist 1 for a 12-month remote contract. The role involves providing technical system recommendations, deploying software upgrades, and supporting customer projects to ensure successful system implementations.

Information Technology & Services

H1B Sponsor Likely

Responsibilities

Assists MMS with Field Action execution, including customer notifications, obtaining customer acknowledgment forms, and follow-ups with customers to answer questions

Ensures all role related project records are accurate and up to date

Ensures compliance with all relevant CLIENT policies, procedures, and applicable regulatory requirements

Supports CLIENT product teams to ensure the successful completion of their remediation projects

Builds effective working relationships across functions and locations

Maintains a strong focus on delivering high quality work; holds self to high quality standards

Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently

Follows procedures and processes in an FDA regulated environment

May assist in developing processes and procedures to support functional department strategies

Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value-added tasks; self-starter who is curious

Participate in conference calls with internal customers to facilitate documentation, training, and peer support

Establish rapport with customers (internal & external) that is conducive to a long-term business relationship

Provide team support and in-depth product information on CLIENT products as assigned by manager

Must be able to share expertise, gain consensus within teams and deliver concise and consistent communication

Provide product feedback, technical insight, and customer requirements to internal team members

Effectively communicates the vision and business need for change to others and maintains a positive perspective

Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs

Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up

Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities

Provides input on processes and documentation

May assist to train peers

Qualification

Windows operating systemsComputer ScienceHealthcare experienceTechnical communicationTeam collaboration

Required

Understanding and experience of various Windows operating systems

Ability to work independently from a home office

Flexible working hours, often after normal daytime business hours, including nights and weekends