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Milestone Technologies, Inc. · 11 hours ago

Windows Desktop Administrator

Thousand Oaks, CA

Contract

Onsite

Senior Level

$45/hr - $50/hr

5+ years exp

Milestone Technologies, Inc. is seeking a Specialist IS Business Systems Analyst with windows administration expertise to join their Enterprise Benchtop Services team for a minimum of a 1-year assignment. The role involves performing Windows System Administration for laboratory-based computer systems, working closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software.

Application Performance ManagementConsumer ElectronicsInformation Technology

No H1B

Hiring Manager

Liz Walker

Responsibilities

Lab Data Remediation: Configure data management software to automate movement of data from lab instrument computer systems to Amgen enterprise file shares

General Ticket Resolution via ServiceNow: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including: user account management, licensing management, Tier 1 incident response and troubleshooting

Documentation: Use ServiceNow to track service requests and/or escalate issues when necessary and to keep asset inventory up-to-date

Physically inventory laboratory computers and reconcile with laboratory inventory system

Support corporate deployments of anti-virus, software patches to laboratory computers

Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems

Qualification

Windows Desktop AdministrationWindows Operating SystemsService Now ExperienceSCCM ExperienceNetworking SkillsSoftware/Hardware TroubleshootingPowerShellGXP/GLP ExperienceAdvanced IT CertificationsCustomer Service SkillsLift 40 lbsITIL ExperienceCommunicationOrganizational Skills

Required

5+ years' experience with Windows Desktop administration

Windows Operating systems - Win10, Win11, Windows Server

Service Now Experience

SCCM Experience

PC/Laptop Hardware maintenance

Software/Hardware troubleshooting

Networking skills - TCP/IP, Windows Domains, Network configurations

Excellent communication, customer relations and problem-solving

Ability to work autonomously with follow-through to completion and documentation

Organizational skills sufficient to multi-task in an extremely fast-paced environment with changing priorities

Excellent customer service skills

Ability to lift 40 lbs

Bachelors degree or equivalent amount of professional experience

Preferred

Experience in a QC and validations environment

GXP/GLP Experience

Validations Experience

Any experience with development and/or maintaining administration tools for the Digital Lab Solutions is a plus (PowerShell, C#, Python, SQL)

Experience with administration of LIMS, ELN, and Waters systems

Experience with ITIL

Experience working in a GxP/GMP environment

Experience supporting/troubleshooting laboratory systems such as HPLCs, Mass Specs and various other lab instruments

Scripting – PowerShell, Batch, Python

Advance IT Certifications (A+, MCSE, CompTIA+, etc)

Benefits

Comprehensive benefits

Company

Milestone Technologies, Inc.

Glassdoor3.8

Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.

Founded in 1997

Fremont, California, USA

1001-5000 employees