Infoshred, LLC ยท 14 hours ago
Customer Relations Representative
East Windsor, CT
Full-time
Onsite
New Grad, Entry LevelInfoshred is a leader in secure and confidential information management, seeking a Customer Relations Representative to join their team. The role involves engaging with customers, coordinating services, and enhancing customer satisfaction through effective communication and problem-solving.
Recycling
Responsibilities
Engage with customers via phone and email, providing them with friendly, accurate, and timely information about our services
Coordinate and schedule pickups and deliveries with precision, ensuring every customer interaction is seamless
Transform customer challenges into positive experiences through effective problem-solving and exceptional communication skills
Keep detailed and accurate records of every interaction and transaction, helping maintain the integrity and efficiency of our operations
Collaborate cheerfully with our team to enhance service delivery and create innovative solutions for customer satisfaction
Identify and pursue opportunities to exceed customer expectations and suggest exciting improvements to our services
Qualification
Required
Previous experience in customer service or a related field
Proven problem-solving abilities
Detail-oriented mindset
Adept with Microsoft Office applications
Ease with navigating CRM software
Team player with a positive attitude
Professional demeanor that inspires confidence
Relentless commitment to elevating customer experiences
Benefits
Comprehensive health and dental insurance plan
401(k) retirement plan, complete with a company match
Generous paid time off and holidays
Continuous training and development opportunities
Company
Infoshred, LLC
Infoshred is a State of CT certified woman-owned, NAID Certified business. Infoshred was established in 1997 by Stacey J.
Founded in 1997
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase