Crisis Connections · 2 days ago
911 Call Diversion Clinician
United States
Part-time
Remote
Mid, Senior Level
$37.97/hr - $37.97/hrCrisis Connections is developing an innovative team of behavioral health crisis responders to support 911 call centers. The 911 Call Diversion Clinician will provide risk assessment oversight and clinical decision-making while supporting crisis diversion specialists during live calls, ensuring callers receive appropriate emotional support and referrals.
CharityConsultingHealth CareNon ProfitProfessional Services
Hiring Manager
Sapna Srinivasan, PHR
Responsibilities
Responsible for the direct oversight of 911 Crisis Diversion Specialist and general oversight and direction of other staff working during scheduled shifts. This will include close monitoring and coaching of 911 Crisis Diversion Specialist
Responsible for supporting 911 Crisis Diversion Specialist in assessing for risk of harm, mental illness and ensuring that best clinical intervention practices and community resources are implemented
Ensures completion of appropriate screening and linkage to Next Day Appointments, Children's Crisis Outreach and Response System, Mobile Crisis Teams, Geriatric Regional Assessment Team, Designated Crisis Responders, and other outreach services for callers
Supports the 911 Crisis Diversion Specialist and Information and Referral Specialist staff with ongoing and immediate feedback
Ensures that all policies and procedures are followed by staff answering the line
Assists 911 Crisis Diversion Specialist in identification of callers who are known to the agency and may have case plans on file
Ensure that all calls are documented accurately and completely using the assigned electronic health record
Ensure fidelity to risk assessment requirement outline by the 988 Suicide and Crisis Lifeline and resource utilization through AIRS Standards for Professional Information and Referral
Ensures that all services delivered are consistent with compassionate, respectful, professional, and recovery-oriented services
Contributes to a team atmosphere that is professional, congenial, and respectful
Qualification
Required
Master's degree in psychology/counseling or social work or related field required
Mental Health Professional as defined by WAC 246-341-0200
Experience working with individuals in crisis required
Excellent verbal, written, and typing skills required
Ability to work effectively with a multi-disciplinary clinical staff in a fast-paced environment required
Preferred
Independent or associate licensure in counseling, or social work preferred
Experience of working within a call center preferred
Experience in working with law enforcement, 911 operators, and 1st responders highly preferred
Telephone assessment or help line experience preferred
Prefer experience in King County Public Mental Health System
Benefits
Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers.
Annual wage increases
Generous Paid Time Off & 12 Paid Holidays
Discount on ORCA transit pass
Free Parking & Flexible Schedules
Growth opportunities
Self-care tools & weekly check ins with your supervisor
Short-term and long-term disability
Flexible Spending Accounts (FSA)
403B Retirement Plan
Company
Crisis Connections
Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in the community.
Founded in 1964
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ciera Marie Y.
Chief Diversity and Inclusion Officer
Recent News
EIN Presswire
2025-08-21
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