TeleSolv Consulting · 1 week ago
Administrative Specialist III
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
$19.77/hr - $19.77/hr
2+ years expTeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation. This role involves assisting the public with various administrative tasks and ensuring a smooth check-in process for applicants.
Management Consulting
No H1B
U.S. Citizen Only
Responsibilities
May greet and check-in applicants
Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance
Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person
Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program
Check applicant-supplied information by accessing government databases
May need to escort applicants to designated locations
Provide performance reports
Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff
Schedule interview appointments in the Trusted Traveler Programs Internal
Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information
Assist the public with membership card activation
Qualification
Required
U.S. Citizen
Willing to go through an intense background check
Active Tier 4 Public Trust, or the ability to obtain and maintain one
High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education
Two (2) years of general administrative experience with customer interface
Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio)
Two (2) years of related undergraduate study may substitute for experience
Company
TeleSolv Consulting
To become a demand business, an organization must constantly improve the value created by its core business processes.
Founded in 2000Washington, District of Columbia, US
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jerry Pizer
Chief Operating Officer
Company data provided by crunchbase