Customer Service Associate - Healthcare jobs in United States
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Foundever · 8 hours ago

Customer Service Associate - Healthcare

positionOrem, UT
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$17/hr - $17/hr

Foundever is a global leader in the customer experience (CX) industry, and they are seeking a Customer Service Associate to support a well-known healthcare brand specializing in diabetic equipment. The role involves assisting callers with troubleshooting, inquiries, and educating customers about medical devices, emphasizing empathy and compassion.

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Responsibilities

Support a well-known healthcare brand specializing in diabetic equipment
Assist callers with troubleshooting, inquiries, and educating customers about medical devices
Document interactions, escalate issues with empathy to enhance customer experiences
Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals

Qualification

Verbal communicationWritten communicationProblem-solvingMultitaskingCustomer educationEmpathyAdaptabilityReliability

Required

Must legally be able to work in the US
Must be at least 18 yrs of age
Highschool diploma or equivalent
The flexibility to work various shifts, including evenings and weekends
Must pass a background and drug test
Strong verbal and written communication skills
Ability to multitask and navigate between screens efficiently while assisting customer
Strong problem-Solving, Empathy, Adaptability and Reliability
Document interactions, escalate issues with empathy to enhance customer experiences
Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals

Benefits

Comprehensive benefits including medical, dental, life and vision insurance
Company-matched 401K contribution
Paid vacation time
EAP and wellness program
Employee discounts
Referral bonuses

Company

Foundever

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Glassdoor3.6
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Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions.
dateFounded in 2019
location
Miami, Florida, USA
people-size10001+ employees
web-link
https://foundever.com/

Funding

Current Stage
Late Stage

Leadership Team

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Michelle Parks
CEO - U.S. Market
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Ana Athayde
Chief CX Technology Strategy and Partnerships
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Recent News

Business Wire
Foundever® Named Global Leader in the Everest Group 2025 Customer Experience Management (CXM) PEAK Matrix®
2025-12-17
CBC
Rogers clients complain of customer service nightmare, spending hours on hold to resolve simple issues
2025-11-19
MarketScreener
AI, Hybrid CX Models Strengthen Australian Contact Centers
2025-10-31
Company data provided by crunchbase