4AllPromos.com ยท 16 hours ago
Account Operations Specialist
Old Saybrook,CT,US
Full-time
Onsite
New Grad, Entry Level4AllPromos is a leading e-commerce company in the promotional products industry, delivering custom-branded merchandise to organizations across the country. The Account Operations Specialist plays a key role in ensuring seamless communication and coordination between the company and customers, supporting account managers, streamlining processes, and enhancing overall customer satisfaction.
AdvertisingE-CommerceMarketing
Responsibilities
Work closely with sales, marketing, operations, and customer service teams to fulfill client requests, resolve issues, and meet service level agreements (SLAs)
Assist with the onboarding process for new clients requesting online quotes by gathering necessary documentation, setting up accounts, and providing pricing details
Track client interactions, update order information, and document approvals within the CRM system, ensuring accurate records and timely follow-ups
Provide backend support to Account Managers by handling administrative tasks, processing steps, and follow-ups to keep workflows on track
Maintain a flexible approach to work assignments, contributing wherever support is most needed
Flexibility to adjust to evolving client needs, business priorities, and industry trends
Qualification
Required
High level of accuracy in handling orders and executing account-related tasks
Analytical skills to identify root causes of issues and implement effective solutions in collaboration with internal teams
Ability to work effectively within cross-functional teams to meet client needs and achieve business objectives
Experience with CRM software, Microsoft Office (particularly Excel), and other business tools for data management and reporting
Proactive approach to building and maintaining strong client relationships through regular communication and problem-solving
High school diploma or equivalent; some college coursework is a plus
Prior administrative and customer service experience
Strong communication, interpersonal, and decision-making skills
A proactive, positive attitude with a focus on solutions and customer satisfaction
Ability to multitask and prioritize in a fast-paced environment
Ability to type at a minimum 40 WPM
Ability to remain in a stationary position for prolonged periods while working at a computer
Ability to communicate effectively with customers over the phone and via email or live chat
Must be able to perform repetitive tasks, such as typing, with attention to detail
Preferred
Comfort with technology: experience with Google Workspace and CRM systems is a bonus
Company
4AllPromos.com
4AllPromos is a leading e-commerce promotional products provider, servicing businesses large and small with a vast assortment of customized and promotional products at industry-leading prices.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
C
Cosmo Corigliano
President
Company data provided by crunchbase