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Windstream · 7 hours ago

Planner

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. The Planner is a core member of the Network Operations team responsible for scheduling, dispatching, and coordinating field resources to meet service commitments, ensuring efficient use of resources and high customer satisfaction.

Internet

H1B Sponsor Likely

Responsibilities

Schedule and dispatch internal technicians and third-party contractors

Book, reschedule, and cancel service appointments in FSL, ensuring the appropriate technician skill set is matched to each work type and territory

Apply scheduling policies (Customer First, Customer Request Date, Emergency) to prioritize work appropriately

Serve as the central point of contact for technicians; respond to changes, and questions to support successful job execution

Align with local operations managers to address day-of disruptions, ensure coverage, and meet commitments

Assist with emergency dispatch requests as directed to ensure rapid response to critical events

Follow approval and rejection processes for after-hours work orders when applicable

Update appointment details, attachments, bridge information, and internal notes to ensure complete, accurate information passes to third-party contractor technicians

Qualification

Salesforce Field Service LightningScheduling/dispatch softwareProblem-solving skillsCommunication skillsInterpersonal skills

Required

High School diploma or equivalent

5+ years experience with 3+ years directly related to the job

College hours or a college degree may be substituted for some experience as deemed appropriate

Strong communication and interpersonal skills with the ability to coordinate effectively between technicians and internal teams

Detail-oriented with solid problem-solving skills; comfortable making real-time decisions in a fast-paced environment with shifting priorities

Ability to learn and use scheduling/dispatch software

Preferred

Prior experience in network operations or dispatching is desirable but not required

Experience with Salesforce FSL is a plus

Benefits

Medical, Dental, Vision Insurance Plans

401K Plan

Health & Flexible Savings Account

Life and AD&D, Spousal Life, Child Life Insurance Plans

Educational Assistance Plan

Company

Windstream

Glassdoor3.1

Windstream and Uniti have merged - Please follow us at Uniti Group, Inc.

Founded in 2006

Little Rock, Arkansas, USA

10001+ employees

https://www.windstream.com

H1B Sponsorship

Windstream has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (2)

2020 (4)