Smugglers' Notch Resort · 7 hours ago
IT Support Specialist
Jeffersonville, Vermont, United States
Full-time
Onsite
Entry, Mid LevelSmugglers' Notch Resort is looking for a motivated IT Support Specialist to provide end user support for various technology systems. The role involves supporting and training resort staff on technology, ensuring efficient operation of workstations, software, and hardware.
Customer ServiceTourismTravel
Responsibilities
Provide Tier 1 and Tier 2 support for internal staff, escalating to other department staff when necessary
Install, configure, and maintain workstation hardware, operating systems, and approved software applications, including applying updates and security patches
Diagnose and resolve software and hardware issues in coordination with department end-users
Manage and track workstation inventory for resort systems and software. Create and maintain accurate documentation for systems, troubleshooting, and support procedures
Troubleshoots components of systems hardware and software relying on proven techniques for IT systems analysis and evaluation
Collaborate with the IT team to support business-critical applications and internal systems
Qualification
Required
Provide Tier 1 and Tier 2 support for internal staff, escalating to other department staff when necessary
Install, configure, and maintain workstation hardware, operating systems, and approved software applications, including applying updates and security patches
Diagnose and resolve software and hardware issues in coordination with department end-users
Manage and track workstation inventory for resort systems and software. Create and maintain accurate documentation for systems, troubleshooting, and support procedures
Troubleshoots components of systems hardware and software relying on proven techniques for IT systems analysis and evaluation
Collaborate with the IT team to support business-critical applications and internal systems
Knowledge of desktop administration with software deployment, patch management, Microsoft 365, Active Directory user management preferred
You must be able to move equipment, walk between buildings and be open to occasional off hours or weekend support if applicable
Company
Smugglers' Notch Resort
Employees with Smugglers’ pride assuring the Smugglers’ experience our guests expect, competitively, profitably, and with corporate integrity.
Founded in 1956
501-1000 employees
Funding
Current Stage
Late StageRecent News
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