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RELX · 1 day ago

Account Support Analyst

Boca Raton, FL

Full-time

Hybrid

New Grad, Entry Level

$37K/yr - $61K/yr

RELX is a leading provider of risk management solutions, and they are seeking an Account Support Analyst to enhance customer satisfaction and support revenue goals. The role involves interpreting contracts, ensuring accurate billing, and improving processes while collaborating with various departments.

AnalyticsBusiness Information SystemsConsultingInformation ServicesInformation TechnologyInsuranceRisk Management

Responsibilities

Interpreting contracts within projects to Provide setup and billing support for all Risk products we provide

Identifying, coordinating, and implementing process and system improvements in contract setup simplification, workflow, billing/invoicing, and general back-office support

Working closely in a team environment building an effective working relationship with the sales teams and internal processing teams such as MBS Accounting, Customer Accounting, Back Office, IADP, Support, Pricing, and Product

Investigating and improving customer satisfaction, addressing issues such as customer billing and invoices, order processing, and account and user provisioning policies

Compiling data, verify pricing, compute fees and charges contract for billing purposes

Implementing all Fulfillment related requests in outlined workflow & processes

Ensuring accurate completion of all received projects/requests while maintaining turnaround time to meet business requirements and required accuracy rates, ensuring needs are fulfilled

Troubleshooting any billing/invoicing/account set up related inquiries

Qualification

Billing experienceContract interpretationMicrosoft Office SuiteCustomer serviceAnalytical skillsBilingualInterpersonal skillsProblem-solvingAttention to detailCommunication skills

Required

Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related accounting software

Have customer service, organizational proficiency, adept problem-solving, meticulous attention to detail, strong interpersonal skills, and excellent communication abilities are essential

Must have excellent verbal and written communication skills with the ability to convey complex information clearly

Have well-developed proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Previous billing experience

Strong math and analytical skills

Ability to interpret contracts and extract billing-relevant data

Experience working with internal systems and cross-functional teams (sales, onboarding, product)

Possess general knowledge/ability to quickly learn the contract and pricing processes in our back-office systems

High School diploma required

Maintain required accuracy rates to ensure fulfilling needs

Preferred

Preferred prior experience with RISK products

Bilingual candidates preferred

Benefits

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice