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Fabick Cat · 11 hours ago

Corporate Back Order Analyst

Fenton, MO

Full-time

Onsite

Entry Level

2+ years exp

Fabick Cat is the authorized dealer of Caterpillar equipment and has been in business for over 100 years. They are seeking a Corporate Back Order Analyst responsible for ensuring customer parts needs are met by utilizing tracking and system investigation to manage orders and coordinate with various departments.

Construction

Responsibilities

Economically source parts, communicate orders that miss need by dates, update DBS estimated shipping dates, and respond to requests from parts and service departments

Manage problematic orders and coordinate with Caterpillar supply chain personnel to improve estimated shipping dates

Escalate machine down orders, process direct ship orders and hot shot orders as requested

Proactively engage with caterpillar on policy changes and best practices. Identify gaps in the backorder process, participate in backorder training and perform other task as requested

Qualification

Analytical skillsProblem-solving skillsPurchasing experienceLogistics experienceMicrosoft WordMicrosoft ExcelData presentationCustomer service skillsMultitaskingWritten communicationOral communication

Required

High School diploma/GED required

Strong customer service skills with a strong sense of urgency and follow up required

Excellent written and oral communication skills

Proficiency in Microsoft Word, Excel and other business software applications is required

Individual should possess strong analytical, quantitative and qualitative skills with emphasis in data presentation using tables, matrix, excel or charts

Strong analytical problem-solving skills, with a common sense and practical solutions orientation are required

Must be able to multitask and be tolerable of many interruptions throughout the workday

Ability to read, talk, write and hear