Pieper Veterinary ยท 19 hours ago
Veterinary Client Service Representative - Primary Care
Essex,CT,US
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrPieper Veterinary is looking for a dedicated Veterinary Client Service Representative to join their team at the Essex Veterinary Clinic. The role involves being the first point of contact for clients, creating a welcoming experience, and facilitating communication between clients and the medical team.
Non-profit Organization Management
Responsibilities
Play a crucial role in creating a welcoming and positive experience for both pets and their families
Answer phones and make appointments
Navigate communications between clients and the medical team
Remain calm during emotional and stressful situations
Handle patients on a leash or in a carrier
Collaborate with veterinarians, technicians, and other staff members to ensure smooth clinic operations
Assist with other duties as needed
Continue learning and stay updated on best practices in client service and veterinary care
Qualification
Required
Previous experience in a customer service role, preferably in a veterinary setting
Familiarity with veterinary terminology or a willingness to learn
Excellent verbal and written communication skills to interact with clients, and staff
Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets
Ability to handle challenging client situations with tact, patience, and understanding
Ability to manage multiple tasks simultaneously in a fast-paced environment
Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations
Flexibility to assist with other duties as needed and work effectively in a team-oriented environment
Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service
Ability to remain calm and composed under pressure, especially in high-stress or emotional situations
Willingness to continue learning and stay updated on best practices in client service and veterinary care
Must be 18 years or older to apply
Benefits
Supportive culture with social events & team building
Competitive paid time off & holidays
Career Growth & Training Opportunities
Comprehensive medical, dental, and vision insurance
Mental Health Focused Services
401(k) plan with a strong employer match
Up to 75% employee pet care discount
Annual uniform allowance
Company
Pieper Veterinary
Pieper Veterinary is a Connecticut-based network of emergency, specialty, and primary care hospitals rooted in a legacy of compassionate care and clinical leadership.
Founded in 1933
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase