Maximus · 21 hours ago
Bilingual Haitian Creole Customer Service Representative (Remote in New York, NY)
United States
Full-time
Remote
New Grad, Entry Level
$20.50/hr - $20.50/hr
0+ years expMaximus is currently hiring for Bilingual Haitian Creole Customer Service Representatives to join our New York State of Health (NYSOH) team. The role involves providing customer care to New Yorkers navigating complex healthcare plans, ensuring thoughtful and transparent service. Representatives will undergo comprehensive training and are responsible for handling inquiries and processing applications for healthcare coverage.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
Respond effectively to all forms of inbound and outbound contacts
Track and document all inquiries using the applicable systems
Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested
Facilitate the fulfillment of caller requests for materials via mail, email, or download
Facilitate translation services for non-English speaking callers according to procedures
Escalate calls or issues to the appropriate designated staff for resolution as needed
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems
Process new applications for health care coverage via telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans
Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested
Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate
Meet Quality Assurance (QA) and other key performance metrics
Responsible for adhering to established safety standards
Must be able to remain in a stationary position for an extended period of time
Occasionally lift, carry, or otherwise move items weighing up to 25 pounds
Work is constantly performed in an office environment
Perform other duties as assigned by management
Qualification
Required
High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience
Must be fluent in English and specified secondary language
Must be able to speak, read and translate in Haitian Creole and English fluently
Residency within 100 miles of New York, NY is required
Strong data entry and telephone skills
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast-paced work environment
Ability to successfully execute many complex tasks simultaneously
Ability to work as a team member, as well as independently
Internet speed of 20mbps or higher required
Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
Must currently and permanently reside in the Continental US
Preferred
Previous experience with computers, phone systems, and headsets
Previous experience in customer service
Benefits
Competitive Compensation - Quarterly bonuses based on performance included!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase