Apply on Employer Site

Thrive Pet Healthcare · 14 hours ago

Veterinary Client Care Manager

Salt Lake City, UT

Full-time

Onsite

Mid, Senior Level

3+ years exp

Thrive Pet Healthcare is seeking a Client Care Manager to join their Advanced Veterinary Care team. The role involves overseeing the Customer Service Representative department, maintaining high-quality service standards, and managing employee processes to ensure effective operations.

Health CareHospitalMedicalPetVeterinary

H1B Sponsor Likely

Responsibilities

Maintain high-quality service by establishing, enforcing, and continuously improving hospital standards

Serve as an active member of the hospital leadership team

Oversee the Customer Service Representative (CSR) department, including full ownership and accountability of department performance

Manage CSR staffing and scheduling to ensure appropriate coverage and workflow support

Lead employee management processes for the CSR team, including interviewing, hiring, onboarding, training, development, and performance reviews

Create, implement, and maintain efficient workflows and proven processes within the CSR department

Act as a liaison between the reception team and the ER, specialty doctors, and medical/support teams

Coordinate and schedule ER and specialty client appointments, including referral cases, transfers, admits, consults, and follow-up appointments

Maintain strong working relationships with ER and specialty doctors and their support teams

Assist with communication and requests from referring veterinarians

Handle and resolve client concerns and escalations with professionalism and empathy

Participate in inter-hospital communication training and provide coaching to CSR staff

Assist with financial oversight related to the front-end operations, including reviewing daily financials, end-of-day processes, and identifying opportunities for efficiency and improvement

Qualification

Veterinary knowledgeManagement experienceProblem resolutionOrganizational skillsCommunication skills

Required

Medical or veterinary knowledge

3+ Years of management experience

Flexible availability that may include days, nights, weekends, and holidays

Adaptability, being able to change directions seamlessly while demonstrating a positive attitude with clients and co-workers

Highly organized and above-average attention to detail

Resourceful and collaborative problem resolution skills

Strong and respectful written and verbal communication skills

Benefits

Paid parental leave

Health, dental, vision, & life insurance

Matching 401(k)

PTO

Generous pet care benefits

Company

Thrive Pet Healthcare

Glassdoor3.2

Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.

Founded in 2003

Austin, Texas, USA

5001-10000 employees

https://www.thrivepetcare.com

H1B Sponsorship

Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)