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Metriport · 2 hours ago

Forward Deployed Engineer

San Francisco, CA

Full-time

Hybrid

Mid Level

3+ years exp

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. They are seeking a Forward Deployed Engineer who will serve as the primary point of contact for customers, manage relationships, and provide technical expertise throughout the onboarding process.

Developer ToolsHealth CareOpen SourceSoftware

Hiring Manager

Ray Pelegrino

Responsibilities

Serve as the primary point of contact for the customer throughout the partnership. Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria

Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day-to-day workflows

Maintain the customer relationship after onboarding, through regular check-ins and providing continuous support through communication channels

Provide technical expertise by helping to answer questions about product capabilities, integrations, and implementation

Troubleshoot and debug customer issues, in some cases working with the engineering team to resolve them

Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers

Join weekly syncs to update the team on how customers are doing, raise anything that needs addressing, and discuss where customer feedback fits into what we're building

Proactively communicate relevant product updates and new feature releases that align with customer needs and use cases

Participating in bi-weekly sprint planning / retro sessions, and quarterly planning sessions

Managing APIs and integrations to ensure seamless functionality for customers

Working with customers from onboarding to production roll-out

Attending a daily 30 minute remote stand-up at 7:30am PST Mon-Fri (our only regular mandatory meeting)

Qualification

Full-stack developmentReactNode.jsTypeScriptAWS servicesCustomer relationship managementTechnical guidanceTroubleshootingProblem-solvingCommunication skills

Required

You have 3+ years experience supporting software implementation

Full-stack experience: React, TypeScript, Node.js

You're located in San Francisco or the Bay Area (or willing to relocate)

Preferred

Healthcare experience isn't required, but if the following terms mean something to you, that's a plus: HIPAA, FHIR, HIE, IHE, EHR/EMR, NPI, TEFCA, ADT, HL7, HEDIS, RAF, SNOMED, LOINC, ICD-10, etc