Penbrothers · 21 hours ago
Order Management & Operations Analyst
United States
Full-time
Remote
Mid Level
3+ years expPenbrothers is an HR & remote talent management partner that connects talented Filipinos with global opportunities. They are seeking an Order Management & Operations Analyst to support daily fulfillment operations, ensure order accuracy, and generate actionable insights from operational data.
Outsourcing/Offshoring
No H1B
Responsibilities
Monitor daily order fulfillment activity across multiple systems and sales channels
Identify, log, and resolve order exceptions (delays, shortages, cancellations, address issues, carrier errors)
Perform order research and investigations for missing, delayed, or disputed shipments
Support chargeback analysis, documentation gathering, and root cause identification
Communicate with fulfillment centers, carriers, and internal stakeholders to resolve order issues
Maintain accurate case logs and exception reporting
Analyze fulfillment and exception data to identify trends, repeat issues, and operational risks
Support asset protection initiatives by flagging suspicious activity or loss indicators
Prepare daily, weekly, and monthly operational performance reports
Track KPIs related to fulfillment accuracy, exception rates, backlog, and chargebacks
Prepare trend and performance reporting to support operational planning
Assist with data analysis requests related to fulfillment and loss prevention
Qualification
Required
Bachelor's degree in Business, Supply Chain, Operations, Analytics, or related field
3-5 years of experience in order management, logistics, operations, or analytics support
Strong investigative and problem-solving skills
High attention to detail with the ability to manage multiple cases simultaneously
Proficiency in Excel / Google Sheets (filters, pivots, lookups)
Strong written and verbal English communication skills
Ability to work Philippine hours with partial U.S. time zone overlap
Preferred
Experience with Order Management Systems (OMS) or Warehouse Management Systems (WMS)
Exposure to chargebacks, disputes, or claims management
E-commerce or fulfillment operations background
Benefits
Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
Company
Penbrothers
We are Penbrothers, your remote HR partner! We work with startups and SMEs worldwide, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase