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HavocAI · 16 hours ago

IT Administrator

Rumford, RI

Full-time

Onsite

Entry, Mid Level

2+ years exp

HavocAI is a leader in collaborative autonomy, focusing on innovative solutions for defense and commercial maritime missions. The IT Administrator role is crucial for supporting and scaling the company’s internal technology environment, managing end-user IT, and ensuring efficient operations as the company grows.

Defense & Space

Responsibilities

Deployment and support of user laptops, desktops, and servers across Windows, macOS, and Linux

Administration of a broad set of cloud-based business applications

Triage and resolution of IT service requests, including hardware and software troubleshooting

Management of IT hardware and software inventory to support ongoing hiring and growth

Install, configure, and support Windows, macOS, and Linux laptops and desktops, automating deployments where possible using MDM tools

Administer Microsoft 365, including user management, groups, SSO, permissions, and folder structures

Own employee onboarding and offboarding from an IT perspective, ensuring timely access provisioning and deprovisioning

Administer and support cloud-based tools such as Slack, Zoom, Cisco Meraki, Jira, and Microsoft 365

Monitor Slack and ticketing systems to triage and resolve priority IT issues while managing new-hire IT readiness

Maintain accurate tracking of IT hardware and software inventory and ensure sufficient stock for new hires

Qualification

Microsoft 365 administrationMulti-platform MDM solutionIT Helpdesk experienceCloud-based applicationsIT ticketing systemsCustomer serviceTroubleshootingHardware inventory management