4P Consulting Inc. · 12 hours ago
Field Support Analyst 3 4P/506
ATLANTA, GA
Full-time
Hybrid
New Grad, Entry Level4P Consulting Inc. is seeking a Field Support Specialist – Drop Service / Dispatch to provide critical operational and customer-facing support. This role involves coordinating, scheduling, and dispatching service requests related to the temporary de-energization of electric services for various customers.
Staffing & Recruiting
Responsibilities
Schedule and manage service requests for temporary de-energization of electric service
Accurately assign and dispatch field personnel based on priority, availability, and skill set
Ensure timely execution of service requests with minimal customer disruption
Serve as the primary point of contact for customers
Provide clear communication regarding scheduling, service status, preparation requirements, and follow-up actions
Address customer inquiries, concerns, and service-related issues professionally and promptly
Provide real-time support to field technicians and crews
Ensure field teams have the information, tools, and resources needed to complete work safely and efficiently
Coordinate closely with internal teams to maintain high service and safety standards
Maintain accurate records of service requests, dispatch details, customer communications, and job completion status
Generate reports to track service metrics, performance, and improvement opportunities
Resolve scheduling conflicts and operational challenges efficiently
Escalate issues when necessary and collaborate with other departments for resolution
Contribute to continuous improvement of dispatch, scheduling, and customer service processes
Qualification
Required
Strong organizational and multi-tasking abilities
Excellent verbal and written communication skills
High attention to detail and accuracy in documentation
Ability to work effectively in a fast-paced dispatch or operations environment
Proficiency with computer systems and data entry tools
Ability to collaborate with field teams and internal stakeholders
Company
4P Consulting Inc.
4P Consulting is a highly specialized Staffing and Recruiting company with significant experience and expertise in the Engineering industry, IT, Admin, Accounting, Advertising .
Founded in 2012
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase