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Beacon Health System · 1 day ago

Senior Technical Support Specialist

Kalamazoo, MI

Full-time

Onsite

Mid, Senior Level

4+ years exp

Beacon Health System is a healthcare organization dedicated to delivering outstanding care and inspiring health. They are seeking a Senior Technical Support Specialist to provide installation, maintenance, and troubleshooting support for PC-related hardware and software, while also serving as a mentor for junior team members.

FitnessHealth Care

H1B Sponsor Likely

Responsibilities

Installs new and replacement PC -related hardware and software by:

Installing new and replacement PCs for end-user departments, as directed by the Manager

Installing new PC software and verifying that new computer systems are functioning correctly; also providing some training to end users

Maintaining required documentation according to established departmental policies and procedures

Find open network data jacks and patch in at device location, patch data jack in at the patch panel and make sure switch ports available and set proper for device being patched in

Resolves or troubleshoots computer problem areas and provides maintenance for PC equipment (hardware and software) by:

Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve PC -related problems

Determining steps to be taken in order to correct PC-related problems. Also arranging for corrective action to resolve the problem and, if necessary, serving as a liaison between the end-user department and an outside vendor (repair person)

Reimaging computer hardware and related equipment as a part of standard operating procedures and maintaining related documentation

Facilitating the delivery of solutions which meet the end-user department’s needs by informing them as to the plan of action required to address their problem and also verifying that these steps are agreeable with the customer

Resolving more complex problems

Issues that may require coordination with additional I.S. teams

Issues that may require enterprise level application technologies

Issues that may require GPO policy additions/edits

Assisting with business process redesign and documentation, as it relates to the implementation and use of new technology

Programs, Installs And Troubleshoot Printers

Unboxing, assembling and installing new printers

Configuring printers to work on the network and work with analyst on application setup

Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve printer related problems

Projects Coordination

Assist the Manager with small to medium project management related activities

Attend Project meetings related to assigned projects:

Discuss and understand customer workflow

Recommend computer equipment to meet customers’ needs

Map out placement of equipment based off workflow and needs

Participate with other teams related to project:

Work with analyst teams on application install

Work with analyst teams with printer configuration

Work with Network Admin Team to verify proper network capabilities at install location (VLAN, open ports etc.)

Coordinate with other project team members to complete Tech Support tasks

Implement tasks assigned in timeline determined during project meetings

Completes large projects independently with little management oversight. ex. new construction projects

Information Technology Enterprise Application

Acts as a subject matter expert and provides support and maintenance for Tech Support applications

Provides training of applications to Tech I and Tech II

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

Providing excellent customer service at all times. Also maintaining high customer satisfaction by delivering quality customer service as measured on internal customer satisfaction surveys and/or other measures approved by the Director of Information Technology

Maintaining records, reports and files as required by departmental policies and procedures. Assisting in the care and maintenance of Department facilities, equipment and supplies

Completing other job-related duties and special projects as assigned

Provides IT support for MacBooks, iPads, iPhones, and Android Devices

Basic Cisco switch diagnostics and programming

Basic Active Directory additions, deletions, and maintenance

Receive hardware/software in Peoplesoft as orders arrive and auto assign those associated work orders in Ticket Management

Create, modify, and add computer based Group Policies to Beacon Endpoints

Generate quotes for the organization for hardware/software

Create and modify Purchase Orders in Peoplesoft for hardware/software

Organizational Responsibilities

Associate complies with the following organizational requirements:

Attends and participates in department meetings and is accountable for all information shared

Completes mandatory education, annual competencies and department specific education within established timeframes

Completes annual employee health requirements within established timeframes

Maintains license/certification, registration in good standing throughout fiscal year

Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department

Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self

Adheres to regulatory agency requirements, survey process and compliance

Complies with established organization and department policies

Available to work overtime in addition to working additional or other shifts and schedules when required

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

Leverage innovation everywhere

Cultivate human talent

Embrace performance improvement

Build greatness through accountability

Use information to improve and advance

Communicate clearly and continuously

Qualification

Technical SupportPC Hardware InstallationPC Software InstallationProject ManagementCustomer ServiceAnalytical SkillsProblem-SolvingTechnical DocumentationDetail OrientationInterpersonal SkillsCommunication SkillsTime ManagementTeamwork

Required

Four or more years of progressively responsible experience using computer hardware and software applications pertinent to Beacon Health System

Requires technical knowledge of computer operations

Requires the technical skills and knowledge to effectively install PC / Server-related hardware and software

Requires the organization and time management skills necessary to prioritize requests and manage customer service expectations

Possesses the ability to work independently and pro-actively, as well as in a team-oriented environment

Demonstrates the strong analytical and problem-solving skills needed to gather, analyze and interpret data

Requires detail orientation and the ability to identify and resolve computer needs/problems in a timely and efficient manner

Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with all levels of staff and department co-workers in a professional, clear, courteous and responsive manner

Requires an understanding of the problems that technology creates and the ability to work with current trends to provide viable solutions

Act as a subject matter expert and provide support and maintenance for Tech Support applications

Requires project management skills

Preferred

Bachelor's degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university

Company

Beacon Health System

Beacon Health System is a Hospital & Health Care centre providing health care facilities

Founded in 2012

South Bend, Indiana, USA

5001-10000 employees

http://beaconhealthsystem.org/

H1B Sponsorship

Beacon Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2025 (1)