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Aqua Finance, Inc. · 2 days ago

Specialty Collections Administration Specialist

Wausau, WI

Full-time

Onsite

Entry Level

2+ years exp

Aqua Finance, Inc. is seeking a Specialty Collections Administration Specialist to join their Specialty Collections team. This role involves managing accounts affected by customer bankruptcies or deceased estates while ensuring compliance with legal and regulatory standards.

Financial Services

Responsibilities

Manage Bankruptcy Accounts: Process and update accounts impacted by Chapter 7, Chapter 13, and other bankruptcy filings, ensuring compliance with legal and regulatory requirements

File Claims: Gather and submit documentation, including Proof of Claim forms, contracts, UCC filings, and titles, to external servicers and courts

Track Probate Cases: Code deceased customer accounts appropriately, file probate claims, and monitor estate matches using Probate Finder tools

Maintain Records: Update and manage the Probate Tracker and SharePoint spreadsheets to ensure accurate tracking of bankruptcy and probate claims

Analyze Reports: Review monthly and daily reports, such as DOD Match Reports, to identify and resolve discrepancies in flagged accounts

Process Payments: Record account settlements and ensure claims are released when accounts are paid or settled in full

Collaborate with Stakeholders: Work with internal teams, external servicers, and legal representatives to resolve account discrepancies and provide necessary documentation

Handle Sensitive Cases: Address cases of customer death with compassion and professionalism, maintaining discretion and respect for estates and families

Monitor Compliance: Ensure adherence to legal, regulatory, and company policies for bankruptcy and probate processes

Process Probate Mail: Manage estate-related mail and documentation, coding accounts as needed and filing claims promptly

Facilitate Borrower Updates: Handle deceased borrower swaps and other account changes while ensuring accurate coding and documentation

Support Process Improvement: Identify opportunities to enhance the efficiency and accuracy of bankruptcy and probate workflows

Taking or placing calls with customers that could involve acquiring additional information, accepting or collecting payments

Qualification

Bankruptcy knowledgeProbate processesCase management toolsMicrosoft Office SuiteAnalytical skillsCompassionate approachAttention to detailOrganizational skillsCommunication skills