University of Mississippi Medical Center · 12 hours ago
IT Help Desk Technician - Associate_ Division of Information Systems
Jackson, MS - Main Campus
Full-time
Onsite
New Grad, Entry LevelUniversity of Mississippi Medical Center is seeking an IT Help Desk Technician to provide first tier technical assistance and problem resolution to IT device users. The role involves documenting technical inquiries and participating in a robust team environment for effective customer communication and support.
EducationHealth CareMedical
Responsibilities
Actively participates in rotating call phone system, team email account, end user self-service ticket creation and other methods of UMMC customer communication of technical issues and requests
Thoroughly documents or modifies customer documentation in ticketing software to successfully convey the problem or request
Uses provided guidelines
Appropriately determines and documents the urgency of the customer's inquiry
Utilizes remote support software to further define the details of problems, providing screen shots and/or other pertinent information for further troubleshooting by upper level support teams
Provides resolution or routes problem or request to appropriate technical support team
Participates in special projects as directed by the department manager
Provides input into all team documentation to ensure accuracy and appropriate updates
Recognizes and reports problem trends to leadership based on incoming customer communications
The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time
Qualification
Required
Degree (Associate's or Bachelor's)
Strong, positive, and professional interpersonal skills to interact with a wide range of constituencies
Strong verbal and written communication skills
Ability to analyze and synthesize information, determine solutions, and evaluate the usefulness of a solution
Ability to work independently in a 24x7x365 robust team environment
Ability to comprehend and apply knowledge to new or changing situations
Proficiency in Microsoft office suite of products
Company
University of Mississippi Medical Center
University of Mississippi Medical Center is a school in Jackson. It is a sub-organization of University of Mississippi.
Founded in 1955
5001-10000 employees
H1B Sponsorship
University of Mississippi Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (96)
2024 (66)
2023 (63)
2022 (107)
2021 (55)
2020 (65)
Funding
Current Stage
Late StageTotal Funding
$37M2013-08-22Debt Financing· $37M
Leadership Team
Britt Crewse
Chief Executive Officer - Adult Hospitals
Dodie McElmurray
Chief Executive Officer- Community Hospitals
Recent News
2025-09-02
2025-07-15
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