Apply on Employer Site

Fanatics · 9 hours ago

Fraud Agent

95 Morton St, New York, NY, 10014, US

Full-time

Onsite

Entry, Mid Level

$29/hr - $29/hr

2+ years exp

Fanatics is building a leading global digital sports platform, and they are seeking a Fraud Agent to play a critical role in preventing and identifying fraud on their platform. The role involves monitoring fraudulent activities, ensuring compliance with regulations, and collaborating with various departments to protect the integrity of customers and the company.

eSportsManufacturingRetailSporting GoodsSports

Responsibilities

Monitor and analyze withdrawals, flag potential fraudulent activity and take action to mitigate losses

Review customer account and activity

Use industry leading alerting to act on fraudulent behaviours

Review high risk escalations liaising with Customer Support, RegOps and VIP leadership

Ensure compliance with anti-money laundering regulations, including KYC requirements and gaming regulations

Act as the fraud front line of Fanatics by communicating directly with customers through emails, chats and phone calls

Assist the customer support and VIP teams with escalated customers

Qualification

Fraud risk experienceAML compliance knowledgeGaming processes understandingSalesforce proficiencyG Suite proficiencyAnalytical thinkingInvestigative curiosityAttention to detailOrganizational skillsFlexibility