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Fortified Data · 5 hours ago

Junior System Administrator - Fully Remote - US Based Only

United States

Full-time

Remote

Entry Level

$55K/yr - $55K/yr

2+ years exp

Fortified Data is a rapidly growing global provider of database design, management, and support services. They are currently seeking a Junior System Administrator to support the ongoing operation and maintenance of the IT environment, focusing on end user support, cloud infrastructure management, and automation.

Information Technology & Services

Responsibilities

Manage and prioritize work across multiple streams including support tickets, assigned project tasks, and ongoing operational responsibilities, ensuring timely resolution and proper documentation

End user troubleshooting for hardware, software, and application issues

VPN and remote connectivity support

User access management including onboarding and offboarding processes

Device management including deployment, configuration, and maintenance of end user systems

Mobile device management using MDM platforms

Manage endpoint patch management and vulnerability remediation, including deploying updates, tracking open findings, and coordinating resolution with end users

Install, package, and update client applications

Manage IT asset inventory and equipment lifecycle

Conduct end user training for various technology platforms

Create and maintain documentation and technical specifications

Assist with configuration and maintenance of virtual servers and cloud infrastructure

Monitor system health dashboards and respond to alerts

Support monitoring and management of system and application backups

Coordinate with vendors for hardware procurement, support, and RMA processes

Enable and support self-service tooling for development and test environments

Participate in automation and integration projects

Assist with creating and maintaining IT policies and procedures

Support security audits and compliance reporting activities

Qualification

IT support experienceWindows troubleshootingUser account managementMicrosoft 365Mobile device managementScriptingAutomationNetworking conceptsCustomer serviceTechnical aptitudeTime managementProblem solvingDetail oriented

Required

Associate's degree in Information Technology, Computer Science, or related technical field

Or equivalent combination of education, certifications, and experience

2-3 years of experience in IT support or help desk role

Experience managing support requests through ticketing systems

Demonstrated ability troubleshooting Windows desktop/laptop systems

Experience with user account management and access provisioning (Active Directory or similar)

Knowledge of device management and deployment processes

Basic understanding of networking concepts including VPN, DNS, and connectivity troubleshooting

Experience documenting technical processes and creating end user documentation

Customer Service: Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction

Time Management & Prioritization: Effectively manages competing priorities across support tickets, assigned projects, and ongoing operational responsibilities

Problem Solving: Anticipates problems, recognizes and accurately evaluates the signs of a problem and analyzes current procedures for possible improvements

Detail Oriented: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small

Technical Aptitude: Comfortable learning and supporting diverse software applications