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Community Action House · 1 day ago

Resale Specialist

694 Michigan Ave, Holland, MI 49423

Full-time

Onsite

Entry, Mid Level

$18/hr - $19.50/hr

2+ years exp

Community Action House is a nonprofit organization dedicated to providing support and pathways out of poverty. The Resale Specialist will support daily operations at the Resale Store, manage product pricing and merchandising, and cultivate relationships with donors and volunteers.

CharityCommunitiesHomeless ShelterNon ProfitSocial

Responsibilities

Cultivate relationships with donors, volunteers, and guests

Execute daily sales floor operations, including product pricing, merchandising, displays, inventory rotation, and handling returns

Operate a point of sale (POS) system, handle cash, and ensure accuracy, including opening and reconciling registers, counting drawers and deposits, safe access and bank deposits

Maintain a clean, neat, and organized sales floor, sales counter, and processing area

Evaluate the usefulness of donated items for resale, repair, repurposing, and recycling based upon established processing guidelines

Sort, process, and prepare donated items for resale display

Support Assistant Managers with process improvements and communications, including leading continuous improvement projects

Contribute to a healthy, productive, and supportive work and team environment

Promote Community Action House's mission and opportunities to give in-kind and financially

Communicate store policies with guests

Serve as a guest escalation contact, and work to mitigate and resolve conflicts effectively

Function as Assistant Manager when Assistant Managers are not on duty

Achieve goals by performing daily, weekly, and monthly Store operation tasks

Answer general questions about the Resale Store and Community Action House services and programs

Understand and comply with policies and procedures of the Resale Store and Community Action House

Other duties as assigned

Qualification

Customer servicePOS systemsInventory managementGSuite proficiencyBilingual SpanishProject managementCommunication skillsTeam collaborationAdaptability

Required

2+ years of relevant experience required

High School Diploma required

Valid driver's license (or ability to obtain)

Ability to prioritize and manage multiple tasks independently

Capable of anticipating and meeting the needs of donors, volunteers, and guests

Demonstrate a genuine passion for our mission and a commitment to upholding our team's values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team

Ability to work effectively in collaboration with diverse groups of people

A high standard of performance and integrity, and the ability to lead by example to foster a positive workplace culture

Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships

Access to consistent and reliable transportation

Evening hours regularly, on a rotating schedule

Weekend hours regularly, on a rotating schedule