Georgia United Credit Union · 1 day ago
Branch Manager
Atlanta, GA
Full-time
Onsite
Mid, Senior LevelGeorgia United Credit Union is seeking a Branch Manager to lead their team in achieving financial, sales, and service goals. The role involves overseeing branch operations, ensuring excellent member service, and engaging in community outreach initiatives to foster growth and development.
BankingCreditFinancial Services
Responsibilities
Leads the team to achieve financial, sales, and service goals as outlined in the credit union’s strategic plan
Provides consistent coaching, fosters professional development, and inspires team productivity and engagement
Facilitates regular team meetings to clearly communicate expectations, address and negotiate potential conflicts, and influence procedural changes to enhance efficiency and effectiveness
Encourages a collaborative and supportive team environment, promoting open communication and mutual respect
Recognizes and rewards team achievements, providing positive reinforcement to motivate and empower team members to grow in their roles
Acts as a mentor and role model, demonstrating expected values and behaviors
Supports continuous learning and development, identifying opportunities for team members to enhance their skills and advance their careers within the credit union
Conducts weekly meetings to review platinum service strategies and progress, ensuring the branch meets or exceeds its goals by providing tailored, value-added recommendations of products, services, and digital solutions to members
Sets and reviews expectations for production goals, closely monitoring overall performance of team members
Observes team member interactions with members, providing coaching and positive reinforcement to enhance performance and recognize team members
Promotes and establishes strong, positive, and productive working relationships within the organization by committing to the company’s purpose, mission, and core values
Ensures professional and efficient member service delivery, promptly addressing member requests and resolving problems
Engages with members in the lobby and sets standards for platinum level service
Listens to and resolves member concerns, using feedback to coach team members and enhancing service quality
Assumes the role and responsibilities of a Member Consultant, providing financial counseling and services to members, ensuring their financial needs are met with expertise and care
Contacts detractor members from surveys to resolve member satisfaction issues and escalates concerns to the District Director as needed
Directs and administers branch goals and operations to achieve financial performance
Supervises work schedules and workflow of daily routine operations. Maintains accurate payroll and attendance records
Completes orientation of new team members in overall branch procedures and tracks individual progress to ensure that team members are trained in all phases of their respective positions
Responsible for operational audits, regulations, and compliance policies and procedures, including but not limited to the prevention of losses through fraudulent activity. Responsible for determining that proper controls of monetary instruments, overnight depository items, and cash (if applicable) are properly controlled and handled in accordance with credit union procedures
Ensures branch security and oversees prudent safety measures. Coordinates the procedures necessary to open and close the building in accordance with set hours and tests security equipment monthly
Ensures proper maintenance and general housekeeping of the building, grounds, work areas, and equipment. Coordinates maintenance requests with applicable departments as needed
Leads the branch to achieve goals for new memberships through participation in and actively pursuing community outreach initiatives to generate referrals. This includes attending local events and joining community organizations to promote the credit union’s services
Oversees growth and development of the branch, including executing marketing and business development plans to enhance the branch’s visibility and reputation in the community
Monitors local market environment to identify opportunities for growth and to refine business development strategies
Develops profitable business relationships within the community, increasing overall branch performance and productivity. Actively participates in membership drives and commits time outside the branch visiting current member groups to strengthen relationships
Collaborates and assists with Business Development programs, aiming to acquire new member relationships and expand existing ones
Works to enhance the growth and recognition of the credit union through strategic relationship management and community engagement
Qualification
Required
Leads the team to achieve financial, sales, and service goals as outlined in the credit union's strategic plan
Provides consistent coaching, fosters professional development, and inspires team productivity and engagement
Facilitates regular team meetings to clearly communicate expectations, address and negotiate potential conflicts, and influence procedural changes to enhance efficiency and effectiveness
Encourages a collaborative and supportive team environment, promoting open communication and mutual respect
Recognizes and rewards team achievements, providing positive reinforcement to motivate and empower team members to grow in their roles
Acts as a mentor and role model, demonstrating expected values and behaviors
Supports continuous learning and development, identifying opportunities for team members to enhance their skills and advance their careers within the credit union
Conducts weekly meetings to review platinum service strategies and progress, ensuring the branch meets or exceeds its goals by providing tailored, value-added recommendations of products, services, and digital solutions to members
Sets and reviews expectations for production goals, closely monitoring overall performance of team members
Observes team member interactions with members, providing coaching and positive reinforcement to enhance performance and recognize team members
Promotes and establishes strong, positive, and productive working relationships within the organization by committing to the company's purpose, mission, and core values
Ensures professional and efficient member service delivery, promptly addressing member requests and resolving problems
Engages with members in the lobby and sets standards for platinum level service
Listens to and resolves member concerns, using feedback to coach team members and enhancing service quality
Assumes the role and responsibilities of a Member Consultant, providing financial counseling and services to members, ensuring their financial needs are met with expertise and care
Contacts detractor members from surveys to resolve member satisfaction issues and escalates concerns to the District Director as needed
Directs and administers branch goals and operations to achieve financial performance
Supervises work schedules and workflow of daily routine operations
Maintains accurate payroll and attendance records
Completes orientation of new team members in overall branch procedures and tracks individual progress to ensure that team members are trained in all phases of their respective positions
Responsible for operational audits, regulations, and compliance policies and procedures, including but not limited to the prevention of losses through fraudulent activity
Responsible for determining that proper controls of monetary instruments, overnight depository items, and cash (if applicable) are properly controlled and handled in accordance with credit union procedures
Ensures branch security and oversees prudent safety measures
Coordinates the procedures necessary to open and close the building in accordance with set hours and tests security equipment monthly
Ensures proper maintenance and general housekeeping of the building, grounds, work areas, and equipment
Coordinates maintenance requests with applicable departments as needed
Leads the branch to achieve goals for new memberships through participation in and actively pursuing community outreach initiatives to generate referrals
Oversees growth and development of the branch, including executing marketing and business development plans to enhance the branch's visibility and reputation in the community
Monitors local market environment to identify opportunities for growth and to refine business development strategies
Develops profitable business relationships within the community, increasing overall branch performance and productivity
Actively participates in membership drives and commits time outside the branch visiting current member groups to strengthen relationships
Collaborates and assists with Business Development programs, aiming to acquire new member relationships and expand existing ones
Works to enhance the growth and recognition of the credit union through strategic relationship management and community engagement
Preferred
Preference will be given to those who reside in or have strong ties within the local community
Company
Georgia United Credit Union
Georgia United Credit Union is a banking firm offering auto, mortgage, checking account, and credit card services.
Founded in 1958
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-01-09Debt Financing
Leadership Team
Laura King
President
Recent News
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