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TruHearing · 1 day ago

Health Care Customer Service Representative

Draper, UT

Full-time

Onsite

Entry Level

$19/hr - $20/hr

2+ years exp

TruHearing is a leading provider of premium hearing benefits focused on improving the lives of people with hearing loss. They are seeking a Health Care Customer Service Representative to engage with customers, assist with their inquiries and orders, and facilitate scheduling appointments with providers.

Health CareMedicalMedical Device

Comp. & Benefits

Responsibilities

Taking inbound customer service calls and provide specific health plan/partner details relating to the individual’s benefits, programs, and products available and facilitate scheduling appointments with providers

Helping members with finance assistance through our financing partners

Working with Providers (Audiologists) processing clinic referrals

Assisting customers with hearing aid supply orders

Taking and make Inbound/Outbound calls regarding appointments and/or customer inquiries

Attending weekly one on one coaching sessions to align with company initiatives, training opportunities and performance objectives

Completing weekly, monthly, quarterly, and annual trainings on compliance, department procedures and continued Insurance/Partner knowledge

Following up on interdepartmental issues, emails, and voicemails