Embrace Software Inc · 4 hours ago
Technical Service Engineer
Jefferson City, MO
Full-time
Hybrid
Mid Level
4+ years expEmbrace Software Inc. is a permanent-capital software company that acquires and grows essential, mission-critical businesses across various sectors. They are seeking a Technical Service Engineer responsible for the installation, maintenance, and troubleshooting of hardware and software systems, ensuring high levels of customer satisfaction and support for financial institutions.
Software
Responsibilities
Troubleshoots technical issues, identifies root causes, tests, and implements solutions
Installs and maintains network security systems, including firewalls, Active Directory, file security, backups, disaster recovery, and data encryption
Evaluates and recommends hardware, peripheral devices, and software for customer environments
Performs and oversees software installations, configurations, and upgrades
Provides on-site and remote support to customers in a professional and courteous manner
Maintains accurate records and documentation of issues and resolutions in the company knowledgebase
Operates company vehicles for travel to customer sites; valid driver’s license required
Qualification
Required
Solid understanding of network communications including LAN, WAN, subnets, DNS, etc
Strong working knowledge of PC/server hardware and Microsoft operating systems
Effective communication skills—written, verbal, and interpersonal—with both coworkers and customers
Ability to write clear and concise technical documentation
High level of integrity and confidentiality in handling sensitive customer information
Capable of working independently and as part of a team in a fast-paced environment
Associate degree in Computer Information Technology, Computer Information Systems, or a related field
Minimum of four (4) years' experience in a computer service or technical support role
Or an equivalent combination of education and experience approved by the President of CSPI
Valid driver's license required
Preferred
Familiarity with virtual systems such as VMware, Hyper-V, and Proxmox is a plus
Benefits
Competitive base salary.
Comprehensive benefits package (medical, dental, 401(k), etc.).
Company
Embrace Software Inc
Embrace acquires and invests in niche software that provides industry-specific solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$110MKey Investors
CoVenture
2023-10-27Series Unknown· $10M
2021-12-07Debt Financing· $100M
Leadership Team
Mohan Plakkot
CEO, Founder
Recent News
Global Legal Chronicle
2024-05-23
Global Legal Chronicle
2024-05-13
SEC
2023-10-31
Company data provided by crunchbase