Elsevier · 2 days ago
Customer Success Go-To-Market Manager
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $192K/yr
5+ years expElsevier is a global information analytics company that helps institutions and professionals progress science and advance healthcare. The Customer Success Go-To-Market Manager serves as the interface between Customer Success, Product, and GTM teams, ensuring customer insights and success metrics are integrated into product launch activities and market strategies.
ContentContent DiscoveryDeliveryHealth CareInformation ServicesInformation TechnologyPublishing
Responsibilities
Serving as the primary Customer Success liaison into Product and GTM planning, representing customer needs and adoption insights in launch and roadmap discussions
Partnering with Product Managers, Product Marketing, and GTM teams to design and execute launch plans that drive customer adoption and retention
Working closely with the CS Management Teams and SME/CSMs to ensure that information is flowing back to them for input and action when necessary
Contributing to pilot and early access programs with selected customers, capturing feedback and translating insights into scalable improvements
Collaborating with Support and Customer Success teams to identify friction points and recommend proactive, AI-enabled solutions that deflect tickets and improve customer experience
Developing and maintaining enablement of resources, including onboarding content, adoption of playbooks, and success guides tailored to new product features
Analyzing product usage and customer health data to identifying trends, risks, and opportunities for improvement and feeding those insights back into GTM function to impact planning and future launch activities
Contributing to roadmap and product decisions through customer-derived evidence, ensuring the voice of the customer shapes product strategy
Communicating adoption of performance, customer feedback, and success metrics to cross-functional leadership on a regular basis
Qualification
Required
Have 5+ years of experience in Customer Success, Product, or Go-To-Market roles within a SaaS, data, or technology environment
Display proven ability to collaborate effectively across Product, Marketing, Sales, and Customer Success functions
Have a deep understanding of the Customer Success function including insight into other post sale activities and customer journey inputs
Possess exceptional analytical mindset alongside technical skills, with the ability to interpret usage data, customer feedback, and performance metrics to inform decisions
Have excellent communication, presentation, and stakeholder management skills; able to influence without authority
Experience managing or supporting product launches and customer pilot programs
Display understanding customer lifecycle management, adoption of metrics, and retention strategies
Have familiarity with Customer Success and GTM tools such as Gainsight, Salesforce, and product analytics platforms
Are comfortable operating in a fast-paced, matrixed environment with evolving priorities
Benefits
Annual incentive bonus
Company
Elsevier
Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology. It is a sub-organization of RELX.
5001-10000 employees
H1B Sponsorship
Elsevier has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (17)
2023 (28)
2022 (46)
2021 (28)
2020 (19)
Funding
Current Stage
Late StageTotal Funding
unknown2003-09-01Private Equity
Leadership Team
Dan Olley
EVP & CTO - Elsevier
C
Catherine Thrift
CFO
Recent News
News-Medical.Net
2026-01-16
2025-12-18
Business Wire
2025-12-17
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