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Truss Vet - Veterinary Urgent Care · 23 hours ago

Director of Clinic Operations

Cary, NC

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

Truss Vet is pioneering a new category in veterinary medicine and is focused on building the premier veterinary urgent care company. They are seeking a Director of Clinic Operations to lead and manage clinic operations, ensuring high-quality care and a positive client experience while collaborating with the leadership team to achieve company goals.

Veterinary

Responsibilities

Leading, managing, and holding accountable our Practice Managers and Medical Directors

Ensure we have the right people in the right seats

Hold 1v1s and quarterly conversations

Partner with the leadership team on quarterly training sessions

Help set clinic-level annual goals and rocks aligned with company goals

Enabling all clinic components of the flywheel to run effectively

Help clinic leaders build great teams and cultures

Ensure a 4.9+ star client experience across all clinics

Find opportunities to improve clinic workflow and support improvement initiatives

Support the practice of high-quality medicine and the timely sharing of medical records

Generating awareness of Truss Vet in local markets through care partnerships and events

Supporting Practice Managers and Medical Directors to help identify and solve problems

Focusing on coaching vs. doing

In clinics 50%+ of the time

Responding quickly to outreach from PMs + MDs (within 24 hours)

Acting as a sounding board and coach to help PMs + MDs identify and solve issues

Professionally and proactively managing employee and client issues

Assisting with clinic recruiting and ongoing people management and onboarding needs

Assisting PMs and MDs with human resource issues, negative client interactions, and other thorny situations

Partnering collaboratively with other stakeholders to support the rollout of key initiatives

Helping identify the most important issues and opportunities for improvement across clinics

Partnering with Leadership to identify workflow improvements

Supporting the rollout and training of various improvement initiatives in clinics

Ensuring uniform execution of Truss Vet playbooks

Qualification

Multi-site managementVeterinary practice experienceOperational leadershipCoaching skillsProblem-solvingClient experience focusTeam collaborationGrowth mindsetDetail-oriented