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LGC · 5 hours ago

Field Service Engineer II

Alexandria, MN

Full-time

Onsite

Mid Level

3+ years exp

LGC is a leading global life science tools company providing critical components and solutions in healthcare and applied market segments. The Field Service Engineer II is responsible for delivering technical support and training for laboratory instrumentation, performing repairs, and ensuring customer satisfaction through effective service delivery and problem-solving.

BiotechnologyGeneticsLife Science

H1B Sponsor Likely

Responsibilities

Delivers industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators

Completes individual performance with training customers onsite which includes, conducting preventative maintenance, and instrument repairs

The Field Service Engineer II will be expected to provide service support independent of direct oversight

They will develop strong relationships through professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions, providing system start-up, integration support, and production optimization to meet needs for the customer

Field service efforts include on-site support for: all technical issues that could not be resolved remotely, start-up, commissioning and training, test and repair, and preventative maintenance of equipment

Participates and at times performs delivery of on-site operator and technical training to customers

This position will gain further knowledge of the LGC product line through trainings, staff meetings, and keep up to date on new products, markets, customers, and competitors

They will support new processes and instrument implementation in field and collaborate with sales on potential new opportunities with our customer base

Takes lead and also collaborates when needed with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction

May be responsible to oversee and support special projects as assigned and delegate tasks to others when appropriate

Continuously seek and support new approaches, practices, and processes to improve the efficiency, training services offered, and ability to care for our customers

This position is responsible to effectively communicate instrument status, issues, and customer complaints and needs to appropriate managers and Technical Advisor Team

This position contributes to achieve specific service-related key performance indicators as defined for revenues, profit, and service order volumes in accordance with our shared corporate values to allow service to permeate through everything we do

Important KPI’s FSE’s will be held accountable to, Fixed Right First Time (FRFT), Customer satisfaction index score, Turnaround Time (TAT) to site visit, Mean time to Repair (MTTR), days onsite at customer to complete work

Responds with flexibility and collaboration to the needs of the business – both internally and externally – by addressing important corporate initiatives when requested by management

Qualification

Field Service ExperienceMechanical Engineering KnowledgeLife Science Field ExperienceTechnical TrainingCustomer Care FocusCommunicationTeamworkAdaptability

Required

2-year degree in a mechanical, industrial, or electrical technical field with knowledge in the application of basic engineering principles, theories, and techniques or equivalent amount of experience

3 years' experience in Field Service

Valid driver's license and good driving record

Must have a clean criminal record due to travel visa qualification requirements

Preferred

3 years' experience in Field Service in the Life Science field or Ag-Bio Science field

Benefits

Competitive compensation with strong bonus program

Comprehensive medical, dental, and vision benefits for employees and dependents

FSA/HSA Pre-tax savings plans for health care, childcare, and elder care

Deductible Buffer Insurance and Critical Illness Insurance

401(k) retirement plan with matching employer contribution

Company-paid short- and long- term disability, life insurance, and employee assistance program

Flexible work options

Pet Insurance for our furry friends

Enhanced Parental leave of 8 additional weeks

PTO that begins immediately

Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!

Company

LGC

Glassdoor3.3

We are a global leader in life science tools, partnering with customers to find solutions that diagnose, treat, feed and protect our growing population.

Founded in 1996

Teddington, Gloucestershire, GBR

1001-5000 employees

http://www.lgcgroup.com/

H1B Sponsorship

LGC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)