DHL Supply Chain · 16 hours ago
IT Service Manager
Whiteland, IN
Full-time
Onsite
Senior Level
7+ years expDHL Supply Chain is a leading logistics company that connects people and improves lives. They are seeking an IT Service Manager to lead the IT service delivery function, ensuring reliable IT operations and driving continuous improvement through metrics and streamlined processes.
DeliveryLogisticsSupply Chain Management
Responsibilities
Lead the IT service delivery function, overseeing incidents, problems, and changes to maintain reliable IT operations
Collaborate with Developers/Analysts/IT project managers, Cross functional teams (Network, Analytics, Platform etc.), build strong vendor partnerships, ensure services align with business needs and run smooth IT operations
Drive continuous improvement through metrics, streamline processes, and ensure compliance
Qualification
Required
At least +7 years of multi-disciplined IT experience including experience in large and sophisticated IT organizations with high volume / high transaction environment
Service management experience in multiple IT Products
Extensive experience in supporting and maintaining complex IT solutions with business unit and customer facing environment
Experience in WMS (Warehouse Management System) support (ex. Blue Yonder, Manhattan, etc.)
Proven ability to facilitate across multiple stakeholders to reach desired results prioritization of the long term activities, while meeting short term demands
Energetic, enthusiastic, result oriented; capable of adding significant value to the team
Bachelor degree in Computer science or information system
Deep and broad understanding of the Logistics / Supply Chain
Cross-border thinking - demonstrate a methodical and pragmatic approach to deliver Service Delivery within a multi-cultural org
Customer and Result orientation - understand the customers' business environments and seeks to add value to the customer relationship
Strong Stakeholder management and evidence of effective building of relationships
Strong influencing skills – in order to manage multiple dependencies outside of direct control, but to maintain accountability
Risk management – Preventative approach
Ability to priorities issues across complex matrix organizations
Experience of leading Support teams from broad geographies and cultures
Excellent Analytical skills
Preferred
ITIL Certification - Foundation or higher preferred
Experience in WMS (Warehouse Management System) such as Manhattan or Blue Yonder
Benefits
Excellent affordable insurance benefits (including health, dental, vision and life)
401K plan
Paid vacation and holidays
Company
DHL Supply Chain
DHL Supply Chain is a logistics specialist that provides warehousing, transportation, and integrated services components.
Founded in 1969Westerville, Ohio, USA
10001+ employees
H1B Sponsorship
DHL Supply Chain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (37)
2023 (41)
2022 (27)
2021 (20)
2020 (23)
Funding
Current Stage
Late StageTotal Funding
unknown2005-12-14Acquired
Leadership Team
Hendrik Venter
Chief Executive Officer
Orkun Saruhanoglu
CEO Middle East & Africa
Recent News
Digital Commerce 360
2026-01-07
2025-12-30
Company data provided by crunchbase