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Paycom · 3 hours ago

Client Success Manager

Oklahoma City, OK

Full-time

Onsite

Mid Level

$85K/yr - $85K/yr

Paycom is a leading S&P 500 software company in a fast-growing industry, seeking a Client Success Manager to empower clients in maximizing their use of automated software. This role focuses on managing client relationships, providing support, and driving software adoption to enhance client retention and ROI.

Human ResourcesSoftware

No H1B

Responsibilities

Manage a portfolio of new and long-term clients, ensuring maximum value and ROI from Paycom tools through strategic account management and proactive client outreach

Serve as a configuration expert and subject matter expert across all Paycom modules, providing comprehensive client support and troubleshooting

Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI

Drive client adoption of Paycom software, services and new features through effective change management strategies and partnerships

Coordinate with internal departments to resolve client projects, enhance employee usage and maintain overall client health

Ensure 100% accuracy in payroll processing for all assigned accounts

Continuously enhance software knowledge, stay updated on relevant legislation and complete required training programs to provide top-tier client support