Yoh, A Day & Zimmermann Company · 9 hours ago
Digital Product Owner
United States
Contract
Remote
Mid, Senior Level
$51/hr - $55/hrYoh, A Day & Zimmermann Company is seeking a strategic, customer-focused Digital Product Owner to drive AI-enabled and automation-focused capabilities within their contact center environment. The role involves owning the product backlog and partnering closely with business and technology teams to deliver innovative product solutions that enhance customer experiences.
Bookkeeping and PayrollConsultingStaffing Agency
Responsibilities
Lead the strategy, prioritization, and execution of AI-enabled and automation-driven contact center capabilities
Serve as the primary liaison between business stakeholders and IT, ensuring customers’ needs guide the product roadmap
Maintain and prioritize the product backlog using Jira, balancing strategic value, feasibility, and business impact
Translate business goals into clear requirements, user stories, and acceptance criteria
Collaborate with UX designers in Figma to evaluate concepts and ensure intuitive customer and agent experiences
Provide day-to-day guidance to delivery teams and approve completed work against defined acceptance criteria
Identify, assess, and prioritize automation opportunities across the contact center
Use metrics, data, and cost-benefit analysis to drive decision making and measure success
Prepare stakeholders and operational teams for product rollouts, adoption, and process changes
Qualification
Required
Experience managing a product backlog and driving iterative delivery in an Agile environment
Strong understanding of contact center operations and customer service workflows
Hands-on experience identifying and prioritizing automation opportunities
Familiarity with AI solutions and their application in operational environments
Proficient in Jira (workflow and backlog management) and Figma (UX collaboration)
Strong analytical, problem-solving, and communication skills
Ability to translate strategic goals into actionable requirements and execution plans
Preferred
Experience deploying AI capabilities in a contact center or large operational setting
Background working with enterprise technology teams or vendor-supported software solutions
Experience with business process improvement, risk considerations, and change management
Prior experience mentoring junior product owners or analysts
Exposure to both Agile and Waterfall delivery methodologies
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly payroll
Referral Bonus Programs
Certification and training opportunities
Company
Yoh, A Day & Zimmermann Company
At Yoh, we focus on helping you precisely navigate and fulfill your talent demands.
Founded in 1940
1001-5000 employees
H1B Sponsorship
Yoh, A Day & Zimmermann Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (28)
2023 (27)
2022 (25)
2021 (28)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Peter Melomo
Vice President, Sales Strategy & Professional Consulting Services
Tom Enright
VP Recruiting - Specialty Practices
Recent News
Philadelphia Business Journal
2025-01-11
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