Stony Brook Medicine · 4 days ago
Quality Assurance Trainer
Commack, NY
Full-time
Onsite
Entry, Mid Level
$76K/yr - $92K/yr
2+ years expStony Brook Medicine is dedicated to providing excellent patient care, and they are seeking a Quality Assurance Trainer to develop employee education programs for the Patient Access Services Team. This role involves creating training materials, assessing quality, and ensuring staff are well-equipped to handle various patient access tasks.
Association
Responsibilities
Conceptualizes, designs, develops and assesses high quality face-to-face, hybrid, online and on-demand courses on various Patient Access and Revenue Cycle related material. Ability to reprioritize projects as needed within a dynamic healthcare system in order to manage competing demands and meet required deadlines
Trains staff in processes and workflows to accurately and efficiently complete Patient Access tasks for various assignments throughout the department; including registrations, cashiering, financial investigations, scheduling, MRN assignments, regulatory consents and POS education/collections
Responsible for both live and eLearning, develops media and lesson plans using Visio, Power Point, Office Mix, Adobe Captivate, Apps, electronic tools and other training modes. Applies advanced technical knowledge of departmental principles and procedures in order to support system testing
Collaborates with team members and Subject Matter Experts (SME) to produce accurate and effective training materials, including workflow documentation, manuals, guides, etc
Continually identifies and leverages opportunities to modify education; with the goal of advancing training quality by bringing new innovative teaching tools and techniques
Responsible for developing and communicating important staff updates and alerts to the Patient Access Department. Responsible for monitoring and responding to inquiries in Patient Access discussion board
Qualification
Required
Bachelor's Degree with 2 years' experience in teaching, employee training or corporate education
In lieu of the Bachelor's Degree, an Associates degree with 5 years' of Patient Access or Revenue Cycle experience with an employee training compliment, will be considered
Demonstrates expertise with electronic instructional design, syllabus and curriculum writing and experience within electronic modalities
Modalities to include programs such as Adobe Captivate, Adobe Acrobat Pro, webinar instruction
Preferred
Master's degree with 3 years' experience corporate training in a healthcare setting or hospital revenue cycle training curriculum
Benefits
Location pay for UUP full-time positions ($4,000).
Generous leave
Health plans
A state pension
Company
Stony Brook Medicine
Stony Brook Medicine expresses our shared mission of research, clinical care and education – a mission embraced by our faculty, staff, researchers, and students.
Founded in 1957Stony Brook, New York, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jerrin Peter
Co-Founder- Gastroenterology Interest Group
Rodrigo Valles Jr.
Chief Operating Officer - Long Island Network for Clinical and Translational Science
Recent News
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